Maria Meza

Merchandising Supervisor

Kohl’s

08.2015 - 04.2025

Reduced shrinkage levels through effective loss prevention measures, safeguarding company assets.
Introduced innovative merchandising solutions that contributed to increased sales revenue while maintaining optimal inventory turns.
Spearheaded cross-functional initiatives aimed at improving overall store performance, including staff training programs and operational efficiency enhancements.
Participated actively in trade shows and industry conferences to stay abreast of market trends and identify new product opportunities.
Answered customer questions regarding store merchandise, department information, and pricing.
Updated pricing and signage to complete product displays and educate customers.
Trained and mentored junior staff members, fostering a collaborative work environment focused on team success.
Collaborated closely with store managers to ensure consistency in merchandising standards across all locations.
Provided exceptional customer service, addressing resident concerns promptly and professionally.
Streamlined order processing for faster customer service and increased sales.
Met customer service goals and exceeded customer expectations.
Developed strong relationships with clients through exceptional customer service skills.
Assisted in training new employees on store protocols, POS system usage, product knowledge, and other essential tasks.
Processed transactions accurately and quickly using POS systems while adhering to cash handling protocols.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Managed time efficiently in order to complete all tasks within deadlines.
Used critical thinking to break down problems, evaluate solutions and make decisions.