MARIA MICHELI
Covina,CA
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker with proficient typing skills (50 wpm) and correspondence management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Restaurant Floor Manager
Blue Palms Brewhouse
04.2022 - Current
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
- Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
- Coordinated with suppliers to ensure timely delivery of inventory, contributing to a seamless operation.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
Bar Manager
Blue Palms Brewhouse
04.2022 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Personal Assistant
Phil Switzer
01.2018 - 03.2021
- Organized personal and professional calendars, including reminders for upcoming meetings and events
- Screened telephone calls and inquiries and directed as appropriate
- Managed household inventory and maintenance schedules
- Attended business meetings, logged minutes, and assisted with presentations
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives
- Made company travel arrangements by booking hotels, flights, and reservations
- Cared for family pets feeding and walking animals several times per day.
- Displayed absolute discretion at handling confidential information.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as point of contact between clients and managerial staff.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Bartender
The Hideaway House
08.2016 - 11.2017
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Trained new bartenders on drink preparation and upselling techniques
- Poured wine, beer and cocktails for patrons
- Talked easily with patrons to build rapport and earn repeat business
- Stocked bar with beer, wine, liquor and related supplies
- Prepared new garnishes, juices and other perishables daily
- Upsold customers from shelf to premium brands to help boost sales
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Balanced daily registers and generated sales reports for management
- Kept track of bar tabs and transferred open tabs to dining area for wait staff
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Server
The Hideaway House
04.2014 - 03.2017
- Operated POS terminals to input orders, split bills, and calculate totals
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers
- Greeted customers, answered questions, and recommended specials to increase profits
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items
- Promoted desserts, appetizers, and specialty drinks to optimize sales
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Stocked server areas with supplies before, during and after shifts
- Resolved customer concerns with friendly and knowledgeable service
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options including allergens
- Implemented sanitary food handling, holding and service protocols.
Candle Maker
The Sedona Candle Gallery
05.2014 - 07.2015
- Tracked company inventories, repaired tools and equipment and corrected mold malfunctions
- Determined appropriate temperature and time settings for each material and mold to reduce non-conformances
- Prepared mixtures for new molds by measuring, mixing and pouring raw materials
- Organized raw materials to streamline production
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Receptionist
Red Rock Collision Repair & Auto Painting
08.2012 - 04.2013
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients and planned daily office events
- Processed payments and updated accounts to reflect balance changes
- Sorted incoming mail and directed to correct personnel each day
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Greeted incoming patients and verified paperwork to manage smooth intake processes
- Maintained front office cleanliness and organized supplies to increase productivity
- Signed for packages, recorded deliveries, and distributed to personnel.
Education
Bachelor of Science in Business -
Arizona State University
Tempe, AZAssociate of Science in Early Childhood Education -
Brigham Young University - Hawaii
La'ie, HI05.2014
Skills
- Multitasking and Organization
- Calendar Management
- Administrative Support
- Coordination Skills
- Attention to Detail
- Staff Training and Development
- Delegation and Supervision
- Staff Motivation
- Crisis Management
- Resilience and stress management
- Organization and prioritization
- Passion for customer satisfaction
Timeline
Restaurant Floor Manager
Blue Palms Brewhouse
04.2022 - Current
Bar Manager
Blue Palms Brewhouse
04.2022 - Current
Personal Assistant
Phil Switzer
01.2018 - 03.2021
Bartender
The Hideaway House
08.2016 - 11.2017
Candle Maker
The Sedona Candle Gallery
05.2014 - 07.2015
Server
The Hideaway House
04.2014 - 03.2017
Receptionist
Red Rock Collision Repair & Auto Painting
08.2012 - 04.2013
Bachelor of Science in Business -
Arizona State University
Associate of Science in Early Childhood Education -
Brigham Young University - Hawaii
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