Maria Mijalski
Chicago,IL
Summary
Results-driven and empathetic leader with a proven track record of success in global incident response, risk management, and intelligence operations. Senior leader of a team handling risk intelligence. Program managed work goals. As a Senior Incident Response Analyst at Meta Singapore, Led strategic roadmapping of hiring and performance goals, developed comprehensive training programs, and collaborated with cross-functional partners to ensure regulatory compliance and data privacy protection. Additionally, managed a Women's Safety Working Group, addressing gender-based violence, and served as a new product integration project manager, building key relationships and enhancing operational agility. Expertise in risk assessment, crisis response, and cross functional partnerships.
- LinkedIn: https://www.linkedin.com/in/maria-m-2747b2138/
- Https://fblesummit.splashthat.com/
Overview
21
21
years of professional experience
1
1
Certification
Work History
Head of Operations/SME-Harassment
Resolver, A Kroll Business
Chicago, IL
10.2023 - Current
- Head of Operations over risk analysis teams handling trust & safety and commercial risk intelligence.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
- Subject Matter Expert in Online harassment, representing the company with clients engaging on varied harassment risks.
- Managed technical failures as Senior Duty officer working with engineering teams to ensure business continuity.
- Reduced operational costs through effective budget management and cost-saving strategies.
Senior Incident Response Analyst
Meta/Formerly Facebook Inc.
Singapore
11.2021 - 09.2023
- Led strategic roadmapping of hiring and performance goals for Meta Legal teams.
- Developed and delivered comprehensive training programs for a global team of 50, enhancing their proficiency in new product integration, data management, and risk investigations, leading to a 40% increase in team efficiency.
- Collaborated closely with cross-functional partners in engineering, legal, and security to build technical integrations for regulatory compliance, resulting in a 50% reduction in regulatory violations. Programmed managed working groups that oversaw computer hardware and network system issues, employing troubleshooting techniques to improve operational agility and protect user data privacy, resulting in a 20% increase in system uptime.
- Reviewed internal and external audit reports, managing recommended changes to technical, operational and regulatory programs.
- Managed Women's Safety Working Group company-wide collaboration to combat Gender-Based Violence. Surfacing new trends to be addressed across global environment to prevent real-world harm.
Senior Incident Response Analyst
Facebook Inc
Dublin, Ireland
11.2017 - 11.2021
- Led and directed global imminent investigations, content moderation, collaborating with internal partners and external law enforcement agencies to provide real-world assistance in crisis situations, resulting in 30% increase in successful investigations.
- Helped interview, hire, train, mentor, and build newly created team within Meta from ground up.
- Served as new product integration project manager for Meta product family, identifying and building relationships with key partners, and resolving computer hardware and network system issues to safeguard user data privacy and enhance operational agility.
- Created and managed "Incelligence Online Misogyny" project, becoming company expert on Involuntary Celibate (Incel) related gender-driven violence and online misogyny. Significantly increased awareness and advocacy through public speaking events with NGOs, Governments, tech trust and safety industry and Law enforcement agencies based on analytical research, advocating for women's and user's safety.
- Developed data analysis tools, reports, analyses, and predictive models using advanced techniques and artificial intelligence, contributing to 25% increase in data-driven decision-making for content moderation, Terms of Service (ToS) violations.
- Built cross-functional partnerships with safety policy and engineering teams to implement user safety features and policies within Meta family of products, driving 15% increase in safety policy and ToS violation actions.
- Created, monitored and analyzed policies created to surface gaps, highlighted training gaps and ensured policy enforcement was maintained for user-safety.
- Managed Resiliency program for global team handling graphic content, advocating and providing resources of diverse nature to support mental well-being of global team handling real-world crisis management.
- Program managed cross-functional working group for Global Incident Response Team, focusing on technical and data risk management, privacy compliance, and policy development, leading to 45% increase in cross-functional collaboration.
Legat Operations Specialist
Federal Bureau of Investigation (FBI)
Embassy of the United States Of America, Copenhagen, Denmark
05.2016 - 11.2017
- HR Executive office manager for FBI office in Denmark, Sweden, Finland, Norway, and Iceland. Managed all office needs for FBI executives and maintained overseas operations in host countries.
- Supervised Ambassadorial staff in organizing over 50 events with more than 7,000 guests and managed over 500 visitor visits within countries of responsibility, including planning and executing conferences and VIP visits from start to finish.
- Managed international, cross-functional team of investigators working on social media intelligence, risk management, and crisis response projects, contributing to 25% increase in successful investigations related to terrorism and real-world harm.
- Oversaw organization of over 50 events and conferences with over 7,000 guests and managed over 500 visitor visits within countries of responsibility, building partnerships with local law enforcement and government officials, resulting in 30% increase in positive diplomatic relations.
- Provided tactical analytical investigative case support to US Embassy and country security partners, resulting in 20% increase in successful investigations.
- Project-managed technical construction project for FBI office in Stockholm, ensuring end-to-end results and 25% increase in operational agility.
Tactical Analyst/Staff Operations Specialist
Federal Bureau of Investigation (FBI)
Salt Lake City, Utah- United States of America
09.2014 - 05.2016
- Analyzed gang, drug, gender-based violence, and violent crime data, resulting in 30% increase in successful investigations.
- Coordinated tactical analysts during high-profile trials and critical incidents, ensuring efficient monitoring and support.
- Mentored new investigators, providing guidance and career development support.
- Contributed to online covert product development, improving operational efficiency by 25%.
- Created Russian language-based data analysis project, utilizing Russian language speaking and reading capabilities to conduct complex data analysis of Russian language-based social media websites. Produced intelligence memorandums, personality profiling, and presented case briefings to senior FBI, DEA, and local law enforcement agencies, resulting in 20% increase in intelligence gathering capabilities.
Legat Operations Specialist
Federal Bureau Of Investigation (FBI)
Embassy of the United States Of America- Russian Federation
03.2013 - 09.2014
- HR Executive office manager for FBI office in Moscow, Russian Federation. Managed all office needs for FBI executives and maintained overseas operations in host country.
- Managed construction team for multi-million dollar technical construction project, ensuring completion on time and under budget, resulting in 30% increase in operational efficiency.
- Provided tactical intelligence reviews for Department of State, Consular Affairs, and FBI, conducting risk assessments for US visa candidacy and increasing successful risk assessments by 30%.
- Managed team of analysts during 2014 Winter Olympics in Sochi, Russia, successfully assessing and ruling out threats, leading to 25% increase in successful threat assessments.
- Program-managed VIP visits, including FBI Director and high-level officials, resulting in a 15% increase in positive diplomatic relations.
- Managed technical communications and resolved technical incidents, improving operational efficiency by 30%.
Legat Operations Specialist
Federal Bureau Of Investigation ( FBI)
Embassy of the United States Of America- Warsaw, Poland
03.2010 - 03.2013
- HR Executive office manager for FBI office in Poland. Managed all office needs for FBI executives and maintained overseas operations in host country.
- Managed training program for training needs of host country law enforcement agents, resulting in 25% increase in successful training outcomes.
- Managed employment goals and performance of FBI Foreign Service National Investigators (FSNI). Acted as liaison between FBI and US State Department on employee contracts and facilitation of funding for positions, resulting in 20% increase in employee satisfaction.
- Troubleshot technical and IT programs, improving operational efficiency by 15%.
- Demonstrated leadership skills in managing projects from concept to completion as Program Manager for Executive Security Visits Program for FBI Poland, managing all travel and coordination of visits. Resulting in 10% increase in successful crisis management outcomes.
- Led crisis management programs, including US Embassy real-world harm complaints, including Gender-Based Violence, achieving successful outcomes in critical situations.
Support Services Technician
Federal Bureau of Investigation (FBI)
San Francisco, California. United States of America
06.2003 - 03.2010
- Worked as Administrative Assistant and executive assistant on Public Corruption Squad and Strategic Technology Task Force, providing administrative casework support.
- Oversaw technical evidence collection and storage, contributing to field office studies and successful evidence collection by 20%.
- Implemented and modified information systems, enhancing operational efficiency by 15%.
- Managed technical evidence collection, storage, and dissemination, resulting in successful audits and compliance by 25%.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Skills
Climate Uturn/ female led startup: (01/2018 - 01/2021) - Social Media Coordinator
- Ran social media campaigns to increase charitable donations
- Provided technical solutions and improvements to application and product built
Valmi Group- Social Media Coordinator and Product Management: (01/2018 - 01/2022) Copenhagen, Denmark
- Coordinated and ran social media campaigns
- Managed technical solutions for application and application product build
TOUCH Community Services (07/2022 - Present)
- Technical data mentorship and data protection training for Singapore Digitally Ready Families (DRF) program
- Assisting low-income families in becoming more digitally ready in coping with technological changes
Країна Миру- Country of Peace (03/2022 - Present) - Social Media Coordinator, Fundraising Management: Poltava, Ukraine
- Organized social media campaigns to solicit charitable donations
- Roadmapped donation/funding plan for charitable organization built for humanitarian support in Eastern Ukraine
Mentor in the following Meta-sponsored programs:
- #weforshe Women@Singapore Mentorship, advocating for women's safety and gender-based violence prevention initiatives within Meta
- Odyssey Technology mentorship program, mentoring cross functional technical partners
Skills
- Leadership and team development
- Risk assessment and incident management
- Client engagement and strategic communication
- Social media platforms and online risk analysis
- Cross-functional collaboration and policy development
- Team Leadership and Mentorship
- Online Harms and Social Media Research
Certification
- FBI Supervisory Leadership Basic Course.
- FBI Online Covert Employee Course.
- FBI Tactical Analytical (SOS) Basic Course Program.
- FBI Overseas Security Awareness Program Course.
- Interview and Interrogation Training.
- FBI Open-Source Intelligence Analysis Training
- FBI Organized Crime Drug Enforcement Task Force (OCDETF) Financial Investigations and cryptocurrency investigations courses.
- US Department of State Polish and Russian language immersion training.
- FBI High-Risk Deployment Training School.
- WhatsApp Data & privacy principles.
- Technical Project Management foundations/ Technical product management courses.
- Resilience for working with graphic content.
- Civil Rights and Technologies training.
Languages
Russian
Intermediate (B1)
Polish
Elementary (A2)
Timeline
Head of Operations/SME-Harassment
Resolver, A Kroll Business
10.2023 - Current
Senior Incident Response Analyst
Meta/Formerly Facebook Inc.
11.2021 - 09.2023
Senior Incident Response Analyst
Facebook Inc
11.2017 - 11.2021
Legat Operations Specialist
Federal Bureau of Investigation (FBI)
05.2016 - 11.2017
Tactical Analyst/Staff Operations Specialist
Federal Bureau of Investigation (FBI)
09.2014 - 05.2016
Legat Operations Specialist
Federal Bureau Of Investigation (FBI)
03.2013 - 09.2014
Legat Operations Specialist
Federal Bureau Of Investigation ( FBI)
03.2010 - 03.2013
Support Services Technician
Federal Bureau of Investigation (FBI)
06.2003 - 03.2010