Maria Mileica Castillo Perez
New York,NY
Summary
Experienced Quality Control Supervisor specializing in team training, management, and monitoring. Dedicated to improving the experiences of patients and aides by optimizing quality of care and minimizing errors. Skilled in developing and implementing improved system procedures and controls. Highly observant and detail-oriented in monitoring and improving activities related to patient care, handling complaints, and conducting thorough investigations. Committed to resolving issues that impact both patients and aides. Dedicated to achieving the highest level of quality and efficiency in all patient and aide-related operations.
Overview
3
3
years of professional experience
Work History
Quality Control Supervisor
Heart to Heart Home Care Agency
02.2023 - Current
- Conduct patient and aide investigations and issue appropriate disciplinary actions.
- Collect and verify demographic information, previous medical history, insurance information and fit for patient.
- Collaborate with team members and management to identify areas for departmental improvement and implement strategies to enhance customer satisfaction.
- Keep accurate and detailed records of personnel progress and productivity.
- Conduct quarterly performance reviews, offering praise and improvement recommendations.
Beauty Advisor
Sephora
05.2022 - 10.2022
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Lead Hostess
RIU Plaza New York Times Square
11.2021 - 02.2023
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Assisted managers with quickly resolving service- and food-related issues
- Used Clover to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
Education
Associate degree - Tourism and Travel Management
UTESA
High School Diploma -
Colegio San José
Skills
- Computers and Technology
- Strong Organizational Skills
- Confidentiality and Data Protection
- Excellent Multi-tasker
- Collaborative Team Player
- Diligent Learner
- Bilingual in Spanish and English
- Customer Data Confidentiality
- Customer Service and Assistance
- Skilled in Microsoft Office
- Data Entry and Analysis
Timeline
Quality Control Supervisor
Heart to Heart Home Care Agency
02.2023 - Current
Beauty Advisor
Sephora
05.2022 - 10.2022
Lead Hostess
RIU Plaza New York Times Square
11.2021 - 02.2023
Associate degree - Tourism and Travel Management
UTESA
High School Diploma -
Colegio San José