MARIA MIRANDA
Amarillo,TX
Summary
Professional with strong background in customer service leadership. Adept at enhancing team performance, resolving conflicts, and driving member satisfaction. Skilled in team collaboration, adaptable to changing needs, and focused on achieving results. Known for effective communication, problem-solving abilities, and commitment to excellence in service delivery.
Overview
20
20
years of professional experience
Work History
Member Service Supervisor
Education Credit Union
09.2020 - 05.2025
- Oversaw branch staffing needs, including hiring decisions, scheduling, performance evaluations, and promotions or terminations when necessary.
- Completed vault balancing, cash reports, variances, overdrafts, and addressed issues.
- Oversaw and maintained smooth communication between office and client.
- Ensured compliance with federal regulations by regularly reviewing procedures and updating documentation as needed.
- Enhanced employee productivity with thorough training in banking regulations, products, and services.
- Maintained strong relationships with key clients by addressing their unique banking needs promptly and professionally.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Balanced vault on a daily basis, created schedules for tellers, trained employees in Teller and Member services.
- Data entry, payoffs on loans and mortgages, charge off accounts payment processing and ordered currency and checks.
- Traveled for work as necessary for work and trainings.
Bank Teller Supervisor
Amarillo National Bank
05.2014 - 08.2020
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
- Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution.
- Ensured high-quality customer service by regularly evaluating employee performance and providing constructive feedback for improvement.
- Developed strategic plans for day-to-day financial operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Daycare Director
Circle of Friends Academy
01.2005 - 05.2014
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
- Implemented ongoing professional development opportunities for staff members, improving overall quality of care provided at the facility.
- Coordinated special events such as holiday parties or field trips that enriched children''s experiences at the daycare center.
- Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
- Streamlined daycare operations through effective scheduling, staff management, and budget control.
- Maintained a clean, organized, and welcoming environment for children to feel comfortable exploring their surroundings.
- Mentored and trained staff members to provide consistent high-quality care for all children.
- Organized and engaged in recreational activities such as games and puzzles.
- Managed, observed and evaluated lead teachers, teacher assistants and kitchen staff.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Maintained high-quality child care standards based on developmentally appropriate practices.
Education
High School Diploma -
PALO DURO HIGH SCHOOL
1400 N GRANT05-1997
No Degree - Early Childhood Education
AMARILLO COLLEGE
2201 S WASHINGTON01-2001
Skills
- Proficient in bilingual communication
- Data entry
- Leadership skills
- Due diligence
- Relationship building
- Customer engagement
- Workflow management
- Teamwork
- Time management
- Multitasking
- Reliability
- Staffing and scheduling
- Self motivation
- Employee motivation
Languages
Spanish
Professional Working
Timeline
Member Service Supervisor
Education Credit Union
09.2020 - 05.2025
Bank Teller Supervisor
Amarillo National Bank
05.2014 - 08.2020
Daycare Director
Circle of Friends Academy
01.2005 - 05.2014
High School Diploma -
PALO DURO HIGH SCHOOL
No Degree - Early Childhood Education
AMARILLO COLLEGE
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