MARIA M JOHNSON
Miramar,USA
Summary
Psychology Major with a strong commitment to empowering individuals and enhancing their circumstances. Experienced in community engagement and cultural awareness, with proven skills in assessment and collaboration. Recognized for quality-oriented contributions and reliability in achieving organizational goals. Prepared to support organizational initiatives effectively.
Overview
7
7
years of professional experience
Work History
Field Support Consultant
Department of Children and Families
Opa-locka, Florida
09.2024 - 06.2025
- Documented investigator casework activities for protective investigations and service assessments.
- Reviewed casework, assessments, and safety plans to ensure clarity and thorough documentation.
- Scheduled random and planned field assessments to deliver real-time training support for CPIs.
- Coached investigators through mentoring initiatives, enhancing motivation and modeling best practices.
- Assisted CPIs with accurate documentation of investigations by updating information systems.
- Analyzed CPI performance to provide recommendations for regional management on improvement actions.
- Contributed to leadership team developing solutions for CPI training and development challenges.
- Provided insights on enhancing CPI training curriculum based on field observations and experiences.
Senior CPI
Department of Children and Families
Opa Locka, FL
09.2023 - 09.2024
- Delivered subject matter expertise to enhance investigative skills among less experienced CPIs.
- Provided case consultations and co-investigated complex cases to ensure quality and clarity.
- Established cooperative relationships with organizations involved in child protective investigations.
- Collaborated with community-based providers, law enforcement, and medical personnel for effective investigations.
Child Protective investigator (CPI)
Department of Children and Families
Opa Locka, FL
04.2022 - 09.2023
- Conduct investigations of abuse, neglect, abandonment and/or special conditions for children.
- Collect information through observation and interviews with the children, parents, relatives, and neighbors.
- Assess danger threats, child vulnerabilities and caregiver protective capacities in order to determine whether a child is safe.
- Arrange emergency placement for any child that cannot safely remain in their home.
- Notify state attorney, law enforcement and child protection teams.
- Provide families with service linkages to agency and community resources.
- Conduct initial/ongoing child present and impending danger assessments.
- Report indication of abuse, neglect and/or abandonment to the Florida Abuse Hotline.
Administrative Assistant
HBO Latin America
Coral Gables, FL
02.2018 - 04.2022
- Operate and coordinate the flow of information, internally or with other organizations.
- Set up and maintain paper electronic filing systems for records, correspondence, and other documents.
- Interact with collaborators by providing information, referring to appropriate department and following up when necessary.
- Compose, type, and distribute meeting notes, routine correspondence, and reports.
- Maintain scheduling and events calendars.
- Schedule and confirm appointments for clients, collaborators, and supervisors.
- Conduct searches to find needed information, using such sources as the internet.
- Coordinate conferences and meetings, follow up on points discussed in meetings.
- Arrange conference, meeting, or travel reservations for supervisor and office personnel.
Education
BA - Psychology, Minor in Anthropology & Sociology
Florida International University
Miami, FLSkills
- Spanish language proficiency
- Verbal and written communication
- Reading comprehension
- Multitasking skills
- Basic computer literacy
- MS Office expertise
- Customer service excellence
- Interpersonal skills
- Flexible and adaptable mindset
- Investigative techniques
- Documentation accuracy
- Safety assessment expertise
- Collaboration abilities
- Curriculum development
- Community resource linkage
- Client education strategies
- Training delivery methods
- Problem-solving skills
- Effective communication techniques
- Critical thinking abilities
- Mentoring capabilities
- Relationship building strategies
- Empathy and patience in interactions
- Training and coaching expertise
- Strong interpersonal relations
- Performance evaluation techniques
- Records management proficiency
- Professionalism in conduct
- Conflict resolution strategies
- De-escalation techniques
References
Available upon request.
Timeline
Field Support Consultant
Department of Children and Families
09.2024 - 06.2025
Senior CPI
Department of Children and Families
09.2023 - 09.2024
Child Protective investigator (CPI)
Department of Children and Families
04.2022 - 09.2023
Administrative Assistant
HBO Latin America
02.2018 - 04.2022
BA - Psychology, Minor in Anthropology & Sociology
Florida International University
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