Maria Moctezuma
Litchfield Park,AZ
Summary
Detailed bilingual (Spanish) client service associate, known for having great organizational skills. Strong critical thinker responsible for providing supervision and decision-making. Assessed required actions and how best to accomplish within time or budget constraints.
Overview
12
12
years of professional experience
Work History
Problem Solver PG (Process Generator)
Amazon Fulfilment Center
05.2020 - 07.2022
- Properly staff associates in the correct department to clear backlog problem solve in their designated area to keep a healthy flow of our inventory out of the facility on time
- Train fresh staff members to implement and support approved, and established process as assigned
- Support special projects upon request from department managers
- Helping inbound associates resolve issues by supplying proper barcodes and information on our incoming inventory
- Removing damage from inventory and providing correct packing procedures to outbound staff department.
Account and Department Manager
Pima Awards and Promotional Products
10.2019 - 05.2021
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Developed sales strategies and comprehensive understanding of customers’ business models
- Developed successful customers relationships and quickly resolved service requests to increase sales
- Acted as main point of contact in matters relating to clients concerns and needs
- Negotiated agreements with clients for pricing and logic
- Developed strategic growth plans for new and existing customers
- Complete monthly sales audits reports and expense reports
- Provide clear business insight and market knowledge to drive solutions to meet customers’ business objectives.
Front desk Receptionist
Quality Management LLC.
05.2018 - 10.2019
- Welcome each and new arrivals, pleasantly confirm appointments and identification
- Immediately help by asking open-ended questions
- Answer telephone calls to filed inquiries from clients and various other callers seeking information
- Collect and distribute messages to team members and messages to support open communication and high customer service
- Kept records to maintain payment data by entering and updating information
- Resolve customer problems and complaints by effectively informing maintenance crew of any issues and inconvenience at a rental property
- File out professional business documents such as rental lease and applications.
Shift Manager
Los Reyes de la Torta
02.2010 - 03.2017
- Upheld company standards and compliance requirements for operations
- Positioned skilled staff in key areas throughout shifts to optimize restaurant productivity
- Documented receipts, employee hours and inventory movement
- Managed schedule for 56 employees', accept time off requests and maintain coverage for shifts
- Train new employees in company policies, procedures, techniques, and customer service standards
- Handle employees' behavioral issues, losses, and customers complaints
- Helped employees accomplish tasks during peak periods
- Maned and counted out cash drawers at end of each shift and logged profits into computer.
Education
Trevor G Brown High School
01.2009
Skills
- Problem Identification
- Logical reasoning
- Creative solutions
- Innovative thinking
- Inventory Tracking
- Customer Service
- Computer Skills
- Calm and Professional Under Pressure
Languages
Spanish
Native or Bilingual
Timeline
Problem Solver PG (Process Generator)
Amazon Fulfilment Center
05.2020 - 07.2022
Account and Department Manager
Pima Awards and Promotional Products
10.2019 - 05.2021
Front desk Receptionist
Quality Management LLC.
05.2018 - 10.2019
Shift Manager
Los Reyes de la Torta
02.2010 - 03.2017
Trevor G Brown High School