Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Molina

East Elmhurst

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Lead Account Manager

Deltas Maintenance
01.2024 - Current
  • Delivered compelling presentations showcasing products or services tailored to prospective clients'' specific requirements.
  • Monitored performance metrics regularly, identifying areas for improvement in service delivery or account management processes.
  • Tracked industry trends and competitor activity, enabling strategic decision-making to stay ahead in the market.
  • Negotiated favorable contract terms for both clients and the company, ensuring mutually beneficial agreements.
  • Implemented process improvements that enhanced efficiency and productivity within the account management team.
  • Achieved revenue targets consistently through proactive relationship-building and upselling strategies.
  • Mentored junior account managers, fostering a collaborative environment conducive to professional growth and development.
  • Managed a diverse portfolio of accounts, maintaining high levels of customer satisfaction across industries.
  • Increased client satisfaction by providing exceptional account management and timely resolution of issues.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Client Success Manager

The Orion Group
09.2021 - 12.2023
  • Conducted market research for identifying opportunities to improve client offerings.
  • Conducted needs assessments to tailor solutions for specific client challenges.
  • Implemented strategic initiatives for addressing client pain points and improving service delivery.
  • Coordinated team efforts to streamline processes and eliminate operational bottlenecks.
  • Resolved escalated issues promptly by liaising with relevant departments while keeping affected clients informed throughout the resolution process.
  • Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
  • Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
  • Tailored customer relationships by determining expected needs and finding correct solutions.

Assistant Workplace Manager (Intern)

Balanced
02.2021 - 08.2021
  • Increased employee retention through effective personnel management strategies and fostering a supportive work culture.
  • Optimized space utilization, reorganizing office layout for improved efficiency and collaboration among teams.
  • Improved workplace safety, conducting regular inspections and implementing necessary precautions.
  • Assisted in budget planning, monitoring expenses closely to maintain financial targets consistently.
  • Managed office inventory effectively to ensure adequate supply levels without excess spending.
  • Streamlined office operations by implementing efficient work processes and organizing team schedules.
  • Organized various events aimed at boosting employee morale such as team-building activities or recognition programs.
  • Maintained an organized filing system, efficiently managing important documents for easy retrieval when needed.
  • Provided exceptional administrative support to senior leadership, enabling them to focus on strategic decision making.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Prepared reports and schedules with accuracy.

Education

GED -

Pathways To Graduation
New York, NY

Skills

  • Upselling strategies
  • Account growth
  • Teamwork and collaboration
  • Customer service
  • Customer satisfaction
  • Verbal and written communication
  • Goals and performance
  • Issue resolution
  • CRM systems

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Lead Account Manager

Deltas Maintenance
01.2024 - Current

Client Success Manager

The Orion Group
09.2021 - 12.2023

Assistant Workplace Manager (Intern)

Balanced
02.2021 - 08.2021

GED -

Pathways To Graduation

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Maria Molina