Maria Monroy
Tulsa
Summary
Dynamic and detail-oriented professional with extensive experience as a Cashier at Dollar Tree, excelling in payment collection and customer assistance. Proven ability to enhance sales through effective merchandising and strong communication skills. Recognized for maintaining accuracy in cash handling and fostering customer loyalty through exceptional service.
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Reliable offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in areas and flexible with changing business needs.
Overview
18
18
years of professional experience
Work History
Cashier
Dollar Tree
05.2025 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Cashier
Sonics Drive In
12.2023 - 08.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
Housekeeping Inspector
Hard Rock Hotel & Casino
01.2008 - 09.2017
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Monitored staff performance and provided feedback to drive productivity.
- Trained and mentored new staff on cleaning and safety protocols.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Education
GED -
Mabel Bassett
McLoud, OKSkills
- Product restocking
- Returns processing
- Drawer balancing
- Online orders preparation
- Retail merchandising
- Visual merchandising
- Payment collection
- Cash handling
- Checkout monitoring
- Merchandise exchange
- Refunds and exchanges
- Time management skills
- Purchase assistance
- Cash register operation
- Credit card processing
- Written and verbal communication
- POS systems
- Basic math
- Money handling
- Staff training
- Attention to detail
- Refund handling
- Cash drawer balancing
- Currency counting
- Merchandise restocking
- Customer assistance
- Sales transactions
- Cleaning and sanitizing
- Multitasking and organization
- Clear communication
- Hospitality and accommodation
- Team collaboration
Timeline
Cashier
Dollar Tree
05.2025 - Current
Cashier
Sonics Drive In
12.2023 - 08.2024
Housekeeping Inspector
Hard Rock Hotel & Casino
01.2008 - 09.2017
GED -
Mabel Bassett
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