Maria Montalvo
Monticello,NY
Summary
Accomplished Residential Counselor and Housekeeping Coordinator, notably reduced behavioral incidents and enhanced guest satisfaction at Center for Discovery and The Landing of Poughkeepsie, respectively. Expert in de-escalation techniques and client advocacy, demonstrated through improved safety and wellbeing. Excelled in fostering positive environments and streamlining operations, showcasing a blend of hard and soft skills.
Overview
6
6
years of professional experience
Work History
Residential Counselor
Center for Discovery
05.2021 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
Housekeeping Coordinator
The Landing of Poughkeepsie
03.2018 - 05.2020
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
- Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
Education
High School Diploma -
Estado Libre Asociado De Educacion
Arecibo PR05.1988
Skills
- De-Escalation Techniques
- Client Advocacy
- Boundaries Establishment
- Supply Replenishment
- Client Transportation
- Progress Monitoring
- Patient Education
- Self-Care Practices
- Multicultural Sensitivity
Languages
Spanish
Full Professional
Timeline
Residential Counselor
Center for Discovery
05.2021 - Current
Housekeeping Coordinator
The Landing of Poughkeepsie
03.2018 - 05.2020
High School Diploma -
Estado Libre Asociado De Educacion