Maria Montano
Douglas,AZ
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
APS
Douglas, AZ
02.2024 - Current
- Maintained accurate records of customer interactions for future reference.
- Developed effective working relationships with team members across multiple departments.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Camera Room Operator
Cochise County Sheriff's Office
Bisbee, AZ
08.2023 - 02.2025
- Worked effectively in team environments to make the workplace more productive.
- Classified in nature
Administrative Assistant
City of Douglas Public Works
Douglas, AZ
02.2023 - 07.2023
- Updated contact lists regularly when changes occur in employee status or contact information.
- Facilitated communication between different departments within the organization.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Compiled data from various sources into organized reports for review by management team.
- Handled confidential documents in an organized fashion according to established protocol.
- Developed and maintained filing systems for confidential documents and records.
Executive Assistant
City of Douglas - City Manager's office
Douglas, AZ
03.2023 - 03.2023
- Conducted research on various topics as requested by executives or senior management personnel.
- Monitored incoming emails and responded accordingly in a timely manner.
- Maintained confidential records and files related to executive operations.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Greeted visitors warmly upon arrival at the office premises.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Scheduled appointments for executives with external parties such as vendors or constitutes
Administrative Assistant
SEABHS
Douglas, AZ
11.2018 - 03.2022
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Conducted research using various media sources to obtain relevant data for staff requirements.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
- Managed building access by supplying key cards to employees and visitors.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Medical Receptionist
CSL Plasma Donation Center
Douglas, AZ
06.2017 - 11.2018
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Straightened up the waiting room so that it remained neat and organized.
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
- Frequently commended for maintaining the safety, respect and dignity of residents.
- Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Administrative assistant
Advanced Call Center
Douglas, AZ
03.2015 - 12.2016
- Review escalation with supervisor/agent and ensure clear understanding on feedback that is provided.
- Received and screened a high volume of internal and external communications, including email and mail.
- Handled and process Managed clerical needs of company employees, including copying, faxing and file management.
- Create weekly reports based off of Supervisor production.
- Keep operations manager on schedule and fill in on client calls when Operations manager not able to take call.
Education
High School Diploma -
Douglas High School
2003
Skills
- Advanced MS Office Suite knowledge
- Prioritization
- Data entry documentation
- Cash deposit preparation
- Insurance eligibility verification
- Employee training and development
- Sensitive material handling
- Workers' compensation knowledge
- Microsoft
- Excel spreadsheets
- Document retrieval
- Records management systems
- PC proficient
- Executive presentation development
- Timeline Planning and Management
- Proposal writing
- CRM and office management software
- Administrative operations
- Flexible
- Multi-line phone systems
- Paperwork Processing
- Appointment Scheduling
- Scheduling
- Product Knowledge
- Customer Relations
Certification
- CPR certified
Timeline
Customer Service Representative
APS
02.2024 - Current
Camera Room Operator
Cochise County Sheriff's Office
08.2023 - 02.2025
Executive Assistant
City of Douglas - City Manager's office
03.2023 - 03.2023
Administrative Assistant
City of Douglas Public Works
02.2023 - 07.2023
Administrative Assistant
SEABHS
11.2018 - 03.2022
Medical Receptionist
CSL Plasma Donation Center
06.2017 - 11.2018
Administrative assistant
Advanced Call Center
03.2015 - 12.2016
High School Diploma -
Douglas High School