MARIA MONTESINOS
FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment with a major education In Health and over 20 years+ in Retail, Sales, developing and coaching.
Overview
6
6
years of professional experience
Work History
Optometry Clinic & Optical General Manager
My Eye Dr
Plant City, FL
11.2023 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Store General Manager
Invicta Stores
Brandon, FL
07.2023 - 11.2023
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Oversaw inventory management through cycle counts, audits and shrinkage.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Planned event logistics by performing site evaluations and cost estimates.
- Marketed and publicized special events in social calendars.
- Assessed event success and identified improvement areas through client feedback.
- Coordinated vendors, timelines and budgets for events.
Optometrist Clinic & Lab Worker, Assistant General Manager
Essilor Luxottica Lens Crafters
Tampa, FL
03.2022 - 10.2022
- Tracked sales to generate reports for business development planning
- Hired, coached and mentored team of sales representatives
- Built and maintained loyal, long-term customer relationships through effective account management
- Trained employees on business principles, best practices, protocol and system usage
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention
- Coached and developed internal candidates for promotion to general management
- Oversaw all corporate communications to streamline data and information sharing initiatives
- Trained, managed and motivated employees to promote professional skill development
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development
- Managed shrink processes and inventory levels for corrective action planning to save costs
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Designed sales and service strategies to improve revenue and retention
- Facilitated monthly workshops to share best practices productivity.
General Manager
Sally’s Beauty
Tampa, FL
10.2020 - 03.2022
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Guided management and supervisory staff to promote smooth operations.
Prestige Sales Manager
ULTA BEAUTY, North Dale Mabry
Tampa, FL
07.2018 - 10.2020
- Responsible for delivering top-line sales growth and exceptional guest service
- Oversee all aspects of business, including management, trainings, sales, services, operational excellence and brand partnerships
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories
- Hired, trained, supervised and motivated team of retail professionals to provide knowledgeable and fast service to every guest
- Mentored newly hired, Beauty Advisors, in upselling techniques, product knowledge and customer service to improve sales expertise.
Education
Bachelor of Science - Allied Health Management
Florida Technical College
Associate of Science - Medical Billing and Coding
Florida Technical College
05.2021
Associate of Science - Pharmacy
National University College
01.2010
Certified Safety and Pathogens Specialist in OSHA -
Universidad del Caribe
01.2005
Associate of Arts - Cosmetology
Modern Hairstyling Institute Bayamon
01.2000
Skills
- Communication
- Time Management
- Career Driven
- Leadership
- Team Player
- Takes Initiative
- Problem Solver
- Planning and Coordination
- P&L Management
- Staff Training and Development
Accomplishments
- Medical Billing and Coding Capstone (100-Hour Senior Project)
- Performed data entry
- Abstracted information from medical records and assign standard codes using CPT and ICD-10-CM
- Simulation experience on in and out patient coding procedures for all areas of CPT Manual
- Analyzed patient health records to identify principal or first-listed and secondary diagnoses
- Demonstrate the ability to assign Diagnosis Related Groups (DRGs)
- Simulation experience on billing for any durable medical supplies using HCPCS Manual
- Domestic Violence and abuse specialist
- Psychology of Health and Safety in workplace
Languages
Timeline
Optometry Clinic & Optical General Manager
My Eye Dr
11.2023 - Current
Store General Manager
Invicta Stores
07.2023 - 11.2023
Optometrist Clinic & Lab Worker, Assistant General Manager
Essilor Luxottica Lens Crafters
03.2022 - 10.2022
General Manager
Sally’s Beauty
10.2020 - 03.2022
Prestige Sales Manager
ULTA BEAUTY, North Dale Mabry
07.2018 - 10.2020
Bachelor of Science - Allied Health Management
Florida Technical College
Associate of Science - Medical Billing and Coding
Florida Technical College
Associate of Science - Pharmacy
National University College
Certified Safety and Pathogens Specialist in OSHA -
Universidad del Caribe
Associate of Arts - Cosmetology
Modern Hairstyling Institute Bayamon
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