Maria Moore

Experienced in client communication, addressing inquiries, and fulfilling various needs. Listens attentively to queries, researches accurate solutions, and escalates calls necessitating high-level responses from other departments or supervisors. Meticulous in documenting caller interactions for tracking and future reference. Dedicated customer service professional with a background in retail product sales and surpassing sales targets. Proficient in retail marketing and adept at delivering top-notch problem-solving skills. Quickly resolves customer inquiries and ensures maximum satisfaction. Call center agent with over three years of experience providing exceptional customer service. Capable of managing high call volumes while maintaining a positive and professional attitude. Skilled in using CRM software to handle customer interactions and enhance satisfaction. Possesses strong problem-solving skills for swift resolution of customer concerns. Demonstrates excellent verbal and written communication abilities with a focus on empathy and comprehension. Proficient in training new team members to uphold consistent service quality and team unity. Skilled in conducting follow-up calls to guarantee customer satisfaction and loyalty. Committed to ongoing improvement and learning in the fast-paced call center setting.