MARIA MORA
Account Operations
Miami,FL
Summary
A versatile and detail-oriented operations professional with a strong background in business support, customer service, and process improvement. Skilled in optimizing workflows, enhancing team collaboration, and ensuring efficient execution of operational tasks. Adept at analyzing data to drive informed decision-making and improve overall efficiency. Recognized for strong organizational skills, problem-solving abilities, and a commitment to delivering high-quality support in fast-paced environments. Developed skills in a fast-paced operational environment, consistently managing multiple tasks and priorities. Expertise in streamlining processes and enhancing efficiency through effective project coordination. Seeking to transition into a new field where these transferable skills can drive success and innovation.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
2
2
Languages
Work History
Mass Market Account Operations Coordinator / Sales Trainee
Continental Flowers
09.2024 - Current
- Support the Mass Market Sales Team in managing B2B client relationships across the U.S
- Assist in processing and coordinating sales orders for fresh-cut flowers, ensuring timely fulfillment
- Communicate with clients via phone and email to provide product recommendations and resolve inquiries
- Develop floral spec sheets and maintain the floral binder to ensure accurate product information for sales and marketing
- Create items offering sheets to request pricing from procurement and facilitate product selection
Reservations Agent
Surf NSR
01.2022 - Current
- Enhance the booking experience by reducing response time to guest inquiries, resulting in improved customer satisfaction and an increase in booking conversion rates
- Manage NSR properties with a comprehensive understanding of amenities and locations, highlighting their proximity to the beach and local dining options
- Proficiently handle inquiries from potential guests through various channels such as email, phone, and booking platforms
- Efficiently process payments and deliver confirmation details for a seamless customer experience
Owner/Business Operations Manager
The Rental Hub Nicaragua
01.2020 - 01.2022
- Collaborate with property owners to achieve an increase in property portfolio size, expanding our market presence and rental offerings
- Provide extensive expertise in management, showcasing strong leadership skills and a commitment to exceptional customer service
- Proficient in budgeting and marketing to drive operational efficiency, aiming for maximum guest satisfaction and profitability
Business Operations Manager/Security Champion
Eco Química S.A Central América
01.2017 - 01.2020
- Reduced staff turnover through streamlined recruitment and training
- Decreased expenses and optimized inventory management by streamlining purchasing and importing processes
- Presented comprehensive monthly reports to the Board of Directors
- Managed the acquisition of licenses for sanitary and regulated substances related to chemical products
- Provided safety awareness training, focusing on safe driving, proper conduct, and safety protocols during visits to diverse industrial sites such as food/beverage factories, mining facilities, and sugar mills
- Implemented ergonomic best practices to enhance overall workplace safety
Operations Coordinator
Eco Química S.A Central América
01.2016 - 01.2017
- Coordinated operational workflows, including inventory management, logistics, and supply chain activities
- Analyzed and tracked inventory levels, ensuring timely procurement and reducing operational delays
- Collaborated with different departments to streamline processes and address any operational challenges
- Contributed to the development of operational policies and procedures to enhance efficiency and effectiveness
International Business Development Intern
Cargill Nicaragua
05.2015 - 08.2015
- Conducted extensive market research to identify growth opportunities and administered customer surveys to gather valuable insights, contributing to our business's strategic development
- Presented a comprehensive final report to the Business Development Manager outlining actionable recommendations for strategic business development initiatives
Education
Bachelor’s degree - Marketing
Walsh University
North Canton, OhioSkills
- Microsoft Office Suite
- Adobe Acrobat Pro
- Canva
Administrative Management
Customer Relations
Customer Relationship Management
Management
Operations Management
Marketing
Process Optimization
Adaptability and Flexibility
Timeline
Mass Market Account Operations Coordinator / Sales Trainee
Continental Flowers
09.2024 - Current
Reservations Agent
Surf NSR
01.2022 - Current
Owner/Business Operations Manager
The Rental Hub Nicaragua
01.2020 - 01.2022
Business Operations Manager/Security Champion
Eco Química S.A Central América
01.2017 - 01.2020
Operations Coordinator
Eco Química S.A Central América
01.2016 - 01.2017
International Business Development Intern
Cargill Nicaragua
05.2015 - 08.2015
Bachelor’s degree - Marketing
Walsh University
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