Maria Morales
Chambersburg,PA
Overview
8
8
years of professional experience
Work History
Clinical Treatment Supervisor
Abraxas Youth And Family Services
12.2020 - Current
- Evaluated staff performance and provided coaching to address inefficiencies.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Audited files for 24 clients.
- Supervised a team of five Case Managers.
- Coordinates and implemented case management activities.
- Demonstrated appropriate use of Safe Crisis Management techniques and skills.
- Conducted effective supervisory conferences and performance evaluations with employees, documents the content of such meetings and evaluations, and provided feedback to them.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Case Manager
Abraxas Youth And Family Services
12.2020 - 02.2022
- Developed and implemented treatment plans including SELF Service Plans, MAYSI, Court Reports, RPP and other reports as assigned
- Provided weekly individual counseling and related documentation
- Maintained regular contact and communicated effectively with juvenile probation officers/case workers, including them in the treatment process and updating them on clients’ progress.
- Maintained regular contact and communicated effectively with parents/legal guardians.
- Maintained client files in accordance with contractual and licensing requirements.
- Completed client satisfaction index at time of discharge.
- Completed referrals and intake processes.
Counselor Aide
Roxbury Treatment Center
05.2019 - 10.2020
- Worked flexible hours across night, weekend, and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained confidentiality of sensitive client information by adhering strictly to established privacy guidelines and ethical standards at all times.
- Promoted a safe and supportive environment for clients by enforcing facility policies and procedures consistently across all interactions.
- Provided crisis intervention support as needed, helping clients navigate difficult situations safely and effectively.
Interpreter
Bopic
05.2016 - 06.2019
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
- Interpreted conversations between foreign language-speaking clients and others.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Education
Bachelor of Arts - Social Work
Shippensburg University of Pennsylvania
Shippensburg, PAAssociate of Arts - Social Science
Harrisburg Area Community College
Gettysburg, PA05.2019
Skills
- Bilingual
- Staff Development
- Organization
- First Aid/CPR
- Time Management
- Customer Service
- Outgoing Personality
Languages
Spanish
Native or Bilingual
Timeline
Clinical Treatment Supervisor
Abraxas Youth And Family Services
12.2020 - Current
Case Manager
Abraxas Youth And Family Services
12.2020 - 02.2022
Counselor Aide
Roxbury Treatment Center
05.2019 - 10.2020
Interpreter
Bopic
05.2016 - 06.2019
Bachelor of Arts - Social Work
Shippensburg University of Pennsylvania
Associate of Arts - Social Science
Harrisburg Area Community College