Summary
Overview
Work History
Education
Skills
Timeline
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Maria Morales

El Paso,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.

Overview

15
15
years of professional experience

Work History

Warehouse Picker

Amazon
El Paso , TX
12.2023 - 02.2024
  • Organized stockroom shelves to ensure efficient storage of products.
  • Picked items for customer orders according to order slips or verbal instructions.

Customer Service Representative

Dial America
El Paso , TX
03.2019 - 11.2020
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Sewing Machine Operator

Excel
El Paso, TX
01.2018 - 01.2019
  • Operated single needle and multi-needle industrial sewing machines to assemble apparel components.
  • Loaded fabric onto cutting machines, operated the machine, and unloaded cut fabric pieces.
  • Maintained a clean and organized workspace.

Waitress Trainee

Dennys Restraunt
El Paso , TX
02.2016 - 12.2016
  • Greeted customers and provided menus.
  • Assisted with food preparation tasks as requested by the head chef.
  • Learned to properly handle cash transactions and process credit card payments.
  • Provided excellent customer service during meal times.
  • Responded promptly to customer inquiries about menu items, ingredients, and prices.
  • Ensured dining areas were clean and set up for each shift according to established standards.
  • Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
  • Maintained a professional attitude while working in a fast-paced environment.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Phone Receptionist

C&R Jumping Balloons
El Paso , TX
10.2014 - 01.2016
  • Answered incoming calls in a professional and courteous manner, providing excellent customer service.
  • Scheduled appointments for customers using an automated system.
  • Responded to emails from customers regarding product questions and complaints.

Front Desk Receptionist

Motel 6 Hotel
El Paso , TX
04.2014 - 09.2014
  • Greeted customers warmly and made them feel welcome.
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
  • Provided information regarding hotel amenities, services, and local attractions.
  • Maintained accurate records of all guests' stays and charges.
  • Verified identification for security purposes prior to issuing room keys.
  • Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
  • Scheduled wake-up calls for guests who requested them.

Customer Service Representative

Alorica
El Paso , TX
10.2013 - 03.2014
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Customer Service Representative

GC Services
El Paso , TX
11.2010 - 09.2013
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated system with order specifics and customer details, preferences, and billing information.

Cashier

WIO Market
El Paso , TX
07.2009 - 10.2010
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

GED -

EPPC
El Paso, TX
02-2015

Skills

  • Shipment Preparation
  • Shipping and packaging
  • Picking and processing
  • Customer Service
  • Cash Handling
  • Returns processing
  • Cash Register Operation
  • Payment Collection
  • Payment Processing
  • Inbound and Outbound Calling
  • Call Management
  • Appointment Scheduling
  • Scheduling
  • Paperwork Processing
  • Customer consulting
  • Team Development
  • Follow-up skills
  • Positive and professional
  • Food presentation
  • Menu knowledge
  • Handling Complaints
  • Table Setting
  • Personal grooming
  • Machine lubrication
  • Threading

Timeline

Warehouse Picker

Amazon
12.2023 - 02.2024

Customer Service Representative

Dial America
03.2019 - 11.2020

Sewing Machine Operator

Excel
01.2018 - 01.2019

Waitress Trainee

Dennys Restraunt
02.2016 - 12.2016

Phone Receptionist

C&R Jumping Balloons
10.2014 - 01.2016

Front Desk Receptionist

Motel 6 Hotel
04.2014 - 09.2014

Customer Service Representative

Alorica
10.2013 - 03.2014

Customer Service Representative

GC Services
11.2010 - 09.2013

Cashier

WIO Market
07.2009 - 10.2010

GED -

EPPC

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Maria Morales