Maria Morales
Norman
Summary
Dynamic Team Leader Manager at Target with a proven track record in enhancing customer service and team productivity. Skilled in performance coaching and employee development, I foster a culture of accountability and consistently exceed departmental goals. My strategic planning and decision-making abilities drive successful project execution and elevate team morale.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Target
12.2018 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Education
Southmoore High School
Moore, OkCNA
Lexington
03.2018
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Employee scheduling
- Staff development
- Performance coaching
- Team leadership
- Teamwork and collaboration
- Customer service
- Decision-making
- Hiring and training
- Professional and courteous
- Goal setting
- Documentation and reporting
- Negotiation and conflict resolution
- Employee development
Certification
•CPR
•bilingual fluent in Spanish and English.
Languages
Spanish
Full Professional
Timeline
Team Leader Manager
Target
12.2018 - Current
Southmoore High School
CNA
Lexington
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