Maria Morales
Branch Support Specialist
Chehalis,WA
Summary
Knowledgeable with solid background in branch support operations and client relations. Demonstrates expertise in problem-solving and communication, ensuring smooth day-to-day operations. Proficient in cash handling and maintaining confidentiality, fostering trust with clients during high-volume transactions.
Overview
9
9
years of professional experience
2008
2008
years of post-secondary education
2
2
Languages
Work History
Branch Support Specialist
Security State Bank WA/ Gesa CU
09.2016 - Current
• Processed transactions accurately and efficiently, in most cases during high-volume peak hours while maintaining attention to detail ensuring complete client satisfaction during each interaction.
• Answered members inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Assisted members in opening new accounts, facilitating a smooth onboarding process for new members.
• Educated members on online and mobile banking applications.
• Enhanced branch sales through cross-selling credit cards, loans and other bank products.
• Executed wire transfers, stop payments and account transfers.
Education
High School Diploma -
Centralia High School
Centralia, WA06.2007
Skills
Cash handling and management
Record management
Customer service excellence
Staff training and development
Financial record keeping
Strong work ethic
Cash handling and management
Awards
Employee of the Quarter 2021
Timeline
Branch Support Specialist
Security State Bank WA/ Gesa CU
09.2016 - Current
High School Diploma -
Centralia High School
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