Maria Moreno
Summary
Accomplished Chief Executive Officer bringing expertise in business planning, revenue development and change management. Offering 35 years of experience in Healthcare. Offers entrepreneurial, forward-thinking mindset and demonstrated track record of achievement.
Overview
12
12
years of professional experience
Work History
CEO/President
COLFS Medical Clinic
06.2018 - Current
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing conditions.
- Analyzed and determined courses of action to align operations and revenue performance with organizational goals.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Established and oversaw strategic business actions and streamlined operations.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Medical Operations Manager
COLFS Medical Clinic
06.2016 - 06.2018
- Led and motivated 15-20 employees through supervision, training and coaching on duties and daily operational activities.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
- Managed operations in accordance with budget requirements.
- Controlled inventory and supply purchases while negotiating pricing with vendors to save 80% in supply costs.
Administrative Supervisor
COLFS Medical Clinic
07.2015 - 06.2016
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored and directed incoming mail and prepared outgoing mail.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Medical Assistant/Medical Receptionist
COLFS Medical Clinic
03.2011 - 06.2015
- Set up appointments for physician visits and procedures using calendar software.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Informed patients of financial responsibilities prior to rendering services.
- Followed infection control procedures to protect patients and staff in waiting area.
- Trained new staff on office procedures, insurance processes and medical terminology.
Education
Associate of Arts -
Palomar College
San Marcos, CA05.1988
Medical Assistant -
Maric College
San Marcos, CA12.1987
High School Diploma -
San Pasqual High School
Escondido, CA06.1986
Skills
- Public Relations Understanding
- Market Trend Expertise
- Recruiting and Hiring Top Talent
- Market Access and Expansion
- Policy Development and Optimization
- Strategic Partnership
- Operational Oversight
- Budgetary Oversight
- Strategic Direction
- Conflict Alleviation
- Business Administration
- Raising Capital
- Policy Updates
- Project Oversight
- Budgeting and Cost Control
- Program Leadership
- Leadership and People Development
- Employee Motivation and Performance
- Effective Communicator and Public Speaker
- Strategic Planning
- Negotiation
Accomplishments
- Achieved 100% CDPH 2-year Facility Audit and 97% CDPH 2-year Chart Audit through effectively preparing facility and staff for CDPH state standards.
- Supervised team of 23 staff members.
- Collaborated with team of five in the acquisition development of a satellite office.
- Achieved a Community Clinic License by completing the Department of Public Health (CDPH) Licensing & Certification Application and Audit with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
Timeline
CEO/President
COLFS Medical Clinic
06.2018 - Current
Medical Operations Manager
COLFS Medical Clinic
06.2016 - 06.2018
Administrative Supervisor
COLFS Medical Clinic
07.2015 - 06.2016
Medical Assistant/Medical Receptionist
COLFS Medical Clinic
03.2011 - 06.2015
Associate of Arts -
Palomar College
Medical Assistant -
Maric College
High School Diploma -
San Pasqual High School
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