Maria Moreno

Dedicated Customer Solutions professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Hardworking and reliable worker with strong background in Customer Service, Costumer Solutions and Sales. Able to operate well within team-oriented environments or alone. A talented individual polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. Bringing 5+ years' experience in Customer Service and a superior work ethic.

• Telephone Service - Professionally processed 20+ calls per day, providing information and service to ensure customer satisfaction.
• Recognized as Employee of the month for outstanding performance and team contributions.
• Instituted relationships with a large base of customers through effective listening, open-ended questioning and positive response to inquiries.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Often noticed for always working hard and going above and beyond for the company.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Fluent in both English and Spanish. Able to speak, read and write.