Maria Moreno
Escondido,CA
Summary
Professional retail worker with proven ability to lead and inspire teams. Excellent at writing skills. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation. Have experience with Excel, Outlook, Python, and more.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
DelTaco
04.2023 - Current
- Oversaw daily operations, ensuring efficient cash handling and customer service standards.
- Trained and mentored new cashiers on register procedures and customer interaction techniques.
- Implemented process improvements that enhanced transaction speed and accuracy at point of sale.
- Resolved customer complaints effectively, improving overall satisfaction and loyalty.
- Conducted inventory audits to ensure stock accuracy and minimize loss through effective controls.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Multi-tasked taking orders, cooking, and charging customers
Cashier/Cook
Domino's Pizza
11.2022 - 06.2023
- Processed customer transactions accurately using point-of-sale systems.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of front counter and dining area.
- Assisted in training new cashiers on company policies and procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Janitorial Assistant
Momo's Janitorial Services
02.2022 - 02.2023
- Maintained cleanliness and sanitation of facilities to ensure safe environment.
- Operated cleaning equipment including floor scrubbers and vacuums efficiently.
- Developed and maintained positive relationships with staff to promote teamwork.
- Improved overall appearance of the facility with thorough dusting and polishing procedures.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Collaborated effectively with staff to accommodate special event setups and teardowns, ensuring a seamless experience for guests.
Education
High School Diploma -
Escondido High School
Escondido, CANo Degree - Human Development
California State University of San Marcos
San Marcos12-2028
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Team management
- Store opening and closing
- Motivational skills
- Empathy and patience
- Clear communication
- Analytical thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
DelTaco
04.2023 - Current
Cashier/Cook
Domino's Pizza
11.2022 - 06.2023
Janitorial Assistant
Momo's Janitorial Services
02.2022 - 02.2023
High School Diploma -
Escondido High School
No Degree - Human Development
California State University of San Marcos