Maria Moreno
Beaumont,CA
Summary
Results-driven customer service professional with a focus on resolving issues and enhancing customer experiences. Proven ability to streamline operations and support team objectives, ensuring high levels of satisfaction and loyalty through effective communication and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Level 7 Associate
In-N-Out Burger
Cabazon, CA
03.2011 - Current
- Resolved complaints and provided direct assistance to customers, improving overall service experience.
- Delivered fast, friendly customer service to enhance customer satisfaction.
- Assigned tasks and communicated directions to team, streamlining operations.
Care Provider
In-Home Supportive Services
Banning, CA
10.2018 - 03.2020
- Monitored medications and liaised with healthcare professionals to ensure adherence to treatment plans.
- Supported patients in daily tasks to enhance their health and well-being.
- Coordinated transportation for patients to medical appointments, ensuring timely arrivals.
Inside Sales Representative
Southwestern Industries
Rancho Dominguez, CA
03.2004 - 03.2011
- Executed sales functions, including order processing, purchase orders, and delivery scheduling.
- Delivered exceptional customer service through in-person interactions, phone calls, and emails.
- Coordinated with manufacturing and sales teams to enhance shipment efficiency.
- Maintained effective vendor communication to ensure timely deliveries.
- Troubleshot issues to resolve customer concerns promptly.
- Managed time effectively using CRM software to optimize customer interactions.
Education
Associates of Science - Diagnostic Medical Sonography
Smith Chason College
Ontario, CA06-2023
Bachelor of Science - Business
California State University Long Beach
Long Beach, CA12-2003
Skills
- Microsoft Office proficiency
- Customer relations
- Problem-solving skills
- Effective complaint management
Languages
English
Professional
Spanish
Professional
Timeline
Care Provider
In-Home Supportive Services
10.2018 - 03.2020
Level 7 Associate
In-N-Out Burger
03.2011 - Current
Inside Sales Representative
Southwestern Industries
03.2004 - 03.2011
Associates of Science - Diagnostic Medical Sonography
Smith Chason College
Bachelor of Science - Business
California State University Long Beach