Summary
Overview
Work History
Skills
Training
Timeline
Generic

Maria Morgan

Omaha,NE

Summary

I am a dedicated and highly motivated professional with 20 years of experience in extensive manufacturing, quality assurance, and safety experience. Over the course of my career I have acquired and demonstrated the ability to work effectively with team members to implement and oversee processes that have improved productivity, adherence to compliance standards, and overall quality. I am seeking a professional position within an organization where I can utilize my experience and leadership skills and contribute to the growth and goals of the organizations.

Overview

21
21
years of professional experience

Work History

Quality Manager and Shipping/Receiving Manager

Brand Hydraulics
11.2023 - 02.2025
  • Led and managed the Quality and Shipping/Receiving Department, driving continuous improvement initiatives across the organization to enhance product reliability and customer satisfaction.
  • Developed and implemented strategic quality control systems, ensuring compliance with internal standards and customer specifications.
  • Supervised and trained a cross-functional quality team, fostering a culture of accountability, operational excellence, and continuous learning.
  • Reviewed and revised the Production Quality Check Sheet to correspond with the latest blueprints revision.
  • Directed internal audits and root cause analyses to proactively identify and resolve process inefficiencies, leading to a measurable reduction in non-conformances and warranty claims.
  • Collaborated with Engineering, Production, and Customer Service teams to ensure quality objectives were met throughout the product lifecycle.
  • Oversaw corrective and preventive action processes (CAPA), ensuring timely resolution and implementation of long-term solutions.
  • Spearheaded supplier quality management efforts, including evaluations, audits, and performance reviews, to maintain and improve incoming material quality.
  • Reported key quality metrics and performance trends to senior leadership, enabling data-driven decision-making and strategic planning.
  • Performed visual audits on production parts that were being shipped to the assembly plant.
  • Oversaw the gauges being used by operators were calibrated per quality standards.

Quality Coordinator

Novolex - Hilex Poly
02.2018 - 09.2023
  • Supervised and oversaw four quality auditors within my department.
  • Ensured the quality of the product met the customer’s specifications, with our two largest customers being Publix and Walmart.
  • Performed required tests on the product and the film material.
  • Controlled internal quality holds and processed the containment in the warehouse by placing products on hold in BAAN system, ensuring that defective product was reworked correctly by the shifts operators and the sort department, and releasing the product back into inventory.
  • Provided weekly Quality Orientation training, monthly Quality Level up training, and yearly Quality Refresher training to employees.
  • Updated Operating Standards and created new ones.
  • Handled external customer complaints by communicating with them over phone and visiting the store if it was local. These visits included taking customers replacement product to swap out with the defective product.
  • Analyzed defect bags that were returned from customers to verify the issue with the product.
  • Traveled to customer warehouses to place containment on defective product.
  • Submitted monthly reports to corporate regarding customer complaints and quality holds.
  • Created a monthly PowerPoint presentation to be viewed in the company breakrooms that consisted of key information including plant safety, quality statistics, CEO announcements, and staff anniversaries/birthdays.
  • Composed and distributed a plant calendar annually, which included pay dates, holidays, and staff schedule changes.
  • Filled in as Interim Shipping Lead when needed by invoicing outgoing shipments, verifying incoming shipments, and taking inventory of finished goods for daily shipments/end month reports.

QA Assurance / Customer Returns Manager

Faria Beede Instruments
02.2017 - 10.2017
  • Ensured continuous improvement within the quality control systems.
  • Reported results and project updates to senior management.
  • Implemented the quality management system.
  • Oversaw the manufacturing of products to ensure the product met the customer requirements.
  • Ensured that corrective action was taken to rectify any defective return products were under warrantee per the customer’s request.
  • Ensured that the containment for non-conforming parts procedures were followed to include rework procedures on defected parts were performed properly.
  • Ensured that the Return Department final tested products that were replacing the defective products.
  • Ensured that the company’s quality standards were implemented and changes were communicated to the company’s personnel.
  • Supervised and coordinated the investigation of customer complaints and non-conformities including incidences of procedural non-compliance.

Industrial Engineer

Faria Beede Instruments
02.2015 - 02.2017
  • Met with production departments to understand their individual barriers, and found new techniques to increase production, which prevented waste production.
  • Created and assigned procedures and job orders for reworks.
  • Ensured that the containment for non-conforming parts was transferred to QC hold area.
  • Ensured the rework procedure on defected parts was performed properly according to the written job order.
  • Created and implemented new operational standards for new projects.
  • Revised operational standards to streamline the process with photographs of step-by-step operation.
  • Maintained Lockout / Tagout sheets for the Safety department.
  • Reported our company CMRT report to our customers annually.
  • Submitted Declaration of RoHS Compliance, Declaration of REACH Compliance and US California Prop 65 to customers per their request.

X-Ray Tech – Quality Department

Doncasters Precision Casting
10.2014 - 02.2015
  • X-ray Aerospace castings to ensure that there was no deformation within the metal casting.

Assembly Supervisor

Topre America Corporation
02.2012 - 08.2014
  • Supervised production schedules and production quality, and ensured customer needs were met.
  • Planned, directed, coordinated, and assigned manpower to efficiently meet production requirements.
  • Defined manufacturing performance standards and reviewed the performance outcomes to set future targets.
  • Oversaw the phase in/phase out process of design change.
  • Oversaw new product launches with suppliers, customers and plant departments to keep obsolete inventory at a minimum.
  • Increased efficiency and productivity by eliminating waste and production constraints and by improving safety, quality, and operations.
  • Developed and maintained strong and clear communication with other departments.
  • Maintained and enforced a safe and clean working environment at all times.
  • Performed administrative duties for the 50 associates under my supervision, which included the following: ensured that time and absentee were up to date for payroll, gave disciplinary actions as required per company handbook, wrote annual reviews for associates, and completed accident reports when necessary.

Quality Assurance – Team Lead

Topre America Corporation
02.2008 - 02.2012
  • Worked on second shift, and performed all the necessary duties required of a supervisor.
  • Ensured that the quality checks for manufacturing defects and adherence to customer specifications were done correctly by the QA auditors.
  • Trained operators in the company how to perform their daily checks per customer requirement.
  • Ensured that the containment for non-conforming parts procedures were followed, and that the rework procedures on defected parts were performed properly.
  • Handled customer complaints over the phone and ensured that certified shipments were sent out correctly.
  • Traveled to supplier plants to ensure that the quality process was being implemented.
  • Confirmed daily Quality Alerts were issued due to internal defects found in production.
  • Oversaw a new project launch in the Sort Department, ensuring new parts were held to the highest standards.

Quality Assurance Auditor

Topre America Corporation
11.2005 - 02.2008
  • Performed quality checks to customer specifications.
  • Completed weekly, monthly and quarterly quality inspections for press/assembly parts which included measuring surface, trim line, weld bead size, and other specifications required.
  • Informed the supervisor of quality of issues that were found within the company.
  • Became proficient in using the following tools: calipers, micrometers, microscope, scale, taper gauge, height gauges, ring gauges, pin gauges and taps.

Assembly Operator

Topre America Corporation
07.2004 - 11.2005
  • Performed daily operation of an automobile manufacturing line.
  • Ensured that the required production schedule given was done in an efficient time.
  • Performed quality checks with the proper tools as per customer requirement.

Skills

  • Microsoft Office Proficiency
  • 5S Methodology
  • BAAN System – Production System
  • Macola and Synergy Software
  • Forklift experience and certification (10 years)
  • Shipping procedures
  • Team leadership
  • Customer relationship management
  • Onboarding and training
  • Warehouse inspections
  • Safety management
  • Total quality management

Training

  • Toyota Unique to World Training
  • Jacksonville Community College – Assistant Teaching Certification
  • United States Marine Corp – Aviation Operation Specialist

Timeline

Quality Manager and Shipping/Receiving Manager

Brand Hydraulics
11.2023 - 02.2025

Quality Coordinator

Novolex - Hilex Poly
02.2018 - 09.2023

QA Assurance / Customer Returns Manager

Faria Beede Instruments
02.2017 - 10.2017

Industrial Engineer

Faria Beede Instruments
02.2015 - 02.2017

X-Ray Tech – Quality Department

Doncasters Precision Casting
10.2014 - 02.2015

Assembly Supervisor

Topre America Corporation
02.2012 - 08.2014

Quality Assurance – Team Lead

Topre America Corporation
02.2008 - 02.2012

Quality Assurance Auditor

Topre America Corporation
11.2005 - 02.2008

Assembly Operator

Topre America Corporation
07.2004 - 11.2005

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Maria Morgan