Maria Morillo
Miami,FL
Summary
Motivated professional with 5 years of experience in customer service and client support, seeking to transition into a Care Partner role. Demonstrated ability to manage high-stress situations, de-escalate conflicts, and foster trust through active listening and empathy. Proficient in prioritizing urgent needs while maintaining professionalism and adherence to procedural guidelines. Committed to leveraging strong interpersonal skills to excel in therapeutic protocols and deliver compassionate support.
Overview
6
6
years of professional experience
Work History
Customer Service Representative / Marketing
Laser center of Miami and Spa
Miami, Florida
02.2020 - 09.2025
- Digitalized retrieval of patients' medical records and established a lead tracking system.
- Resolved customer complaints by identifying root causes and implementing solutions.
- Collected feedback to pinpoint service improvement areas.
- Scheduled appointments and processed payments efficiently.
Customer service/ manufacturing
Biotissue Inc.
Miami, Florida
07.2021 - 10.2024
- Manufactured birth tissue into regenerative medical products, ensuring compliance with GMP and GDP standards.
- Executed daily orders while assisting sales representatives and clients through phone and email.
- Updated invoices and processed client payments and customer credits efficiently.
- Implemented quality control oversight procedures, improving product reliability.
- Trained new team members on customer service protocols and manufacturing processes.
- Collaborated with team members to achieve project objectives and meet deadlines.
- Applied aseptic techniques to maintain product integrity throughout manufacturing processes.
- Enhanced communication with clients to address inquiries and resolve issues promptly.
Education
High School Diploma -
Southwest Miami Senior High
Miami, FL05-2019
Associate of Arts - Film Production
Miami Dade College
Miami, FLDigital Marketing
Miami Dade College
Miami, FLSkills
- Communication and interpersonal skills
- Active listening
- Empathy and compassion
- Time management
- Conflict resolution
- Team collaboration
- Organizational skills
- Attention to detail
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer service/ manufacturing
Biotissue Inc.
07.2021 - 10.2024
Customer Service Representative / Marketing
Laser center of Miami and Spa
02.2020 - 09.2025
High School Diploma -
Southwest Miami Senior High
Associate of Arts - Film Production
Miami Dade College
Digital Marketing
Miami Dade College