Maria Morlan
Riverside,CA
Summary
I am very goal orientated and dedicated to high levels of customer satisfaction and meeting aggressive business goals. I offer superb customer service proficiency and a strong passion for exceeding sales goals. I am very hard working with a drive for high sales in both slow and busy shifts. I have a friendly and enthusiastic personality with 7 years of specialization in customer service. I am able to learn new tasks quickly and am proficient in growing key customer relationships. I am sure to represent this establishment with a friendly, professional character demeanor at all times.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Part-Time Sales Associate
Columbia Sportswear
03.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Full Time Stock Associate
Columbia Sportswear Company
01.2018 - 07.2018
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained stockroom records and generated reports for management.
Designated Key Holder
Columbia Sportswear Company
07.2018 - 10.2018
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Retail Supervisor
Columbia Sportswear Company
10.2018 - 03.2022
- Provide on going coaching and performance feedback to all employees.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Reduced employee turnover rate by fostering a positive work environment with open communication channels.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Assistant Store Manager
Columbia Sportswear
03.2022 - Current
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reviewed the store's budget to helping maintain financial stability for the business.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Analyzed sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Bachelor of Arts - Liberal Studies
California State University, San Bernardino
San Bernardino, CA05.2024
AAT in Elementary Teacher Education -
Chaffey College
01.2020
Skills
- Posting Job Requisitions, Interviewing, Hiring and Onboarding
- Payroll Administration and Timekeeping
- Staff Supervision, Training and Development
- Excellent communication and organizational skills
- Team Building and Leadership
- Strong Interpersonal and Problem Solving Abilities
- Detail Orientated
- Staff Scheduling
- Assignment Delegation
- Problem-Solving
- Time Management
- Customer Service and Engagement
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Columbia Sportswear
03.2022 - Current
Retail Supervisor
Columbia Sportswear Company
10.2018 - 03.2022
Designated Key Holder
Columbia Sportswear Company
07.2018 - 10.2018
Full Time Stock Associate
Columbia Sportswear Company
01.2018 - 07.2018
Part-Time Sales Associate
Columbia Sportswear
03.2017 - 01.2018
Bachelor of Arts - Liberal Studies
California State University, San Bernardino
AAT in Elementary Teacher Education -
Chaffey College