Hi, I’m
Maria Morrison
Vancouver,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Committed to increase profitability and drive business results.
Overview
10
years of professional experience
Work History
Windermere Realty TrustPortland, OR
Listing Coordinator
03.2022 - 01.2023
Job overview
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Developed listing presentations for prospective clients and met with clients to explain the process involved in selling their home.
- Created marketing materials such as flyers, brochures, and postcards.
- Advertised listed properties through various online platforms including social media sites and real estate websites.
- Reported regularly on the status of active listings in the marketplace.
- Collaborated with photographers, videographers, inspectors, appraisers., as needed for each listing.
Olin AgencyVancouver, WA
Hiring and Recruiting Manager
09.2016 - 02.2019
Job overview
- Managed recruitment team and trained and mentored new advisors.
- Managed recruitment team and educated and mentored new advisors.
- Developed and implemented recruiting strategies to attract qualified candidates.
- Evaluated applicant resumes against job requirements to determine which applicants should be contacted for interviews.
- Built long-term relationships with past applicants and potential candidates.
Black Rock Coffee BarVancouver, WA
Barista Manager
06.2013 - 01.2019
Job overview
- Managed barista staff, ensuring proper training and scheduling.
- Created and implemented operational procedures for the barista team to ensure customer satisfaction.
- Provided feedback on baristas' performance, developed action plans to improve quality of service.
- Monitored inventory levels, ordered supplies as needed and managed budgets for coffee shop operations.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
- Developed new ideas to increase sales and customer loyalty through promotions or special events.
- Ensured compliance with food safety standards, health regulations and sanitation requirements.
Education
Union High School, Vancouver
High School Diploma
Skills
- Client Relationship Management
- Sales expertise
- Brand Promotion
- Market Tracking and Research
- Articulate and Persuasive
- Office Administration
- Customer Service
- Hiring and Training
Timeline
Listing Coordinator
Windermere Realty Trust
03.2022 - 01.2023
Hiring and Recruiting Manager
Olin Agency
09.2016 - 02.2019
Barista Manager
Black Rock Coffee Bar
06.2013 - 01.2019
Union High School
High School Diploma
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