Maria Mottlau
Essex Junction,VT
Summary
United States Army Veteran committed to the highest level of integrity, discipline, and professional ethics. Possess four years of experience in administrative support. Proficient in appropriate problem-solving methods, practices, and procedures in high stressful and strategic environments.
Overview
6
6
years of professional experience
Work History
Corrections Officer
Department of Corrections, State of Vermont
10.2024 - Current
- Generated reports for dissemination on incarcerated individuals behavior, progress, and compliance with facility policies and regulations.
- Developed conflict resolution skills, including de-escalating tense situations to maintain a peaceful environment.
- Maintained the overall security of the facility and provide a coordinated response to emergency situations.
Administrative Manager
United States Army
04.2020 - 10.2024
- Effectively managed and completed over 3000 various personnel actions such as foreign service tour extensions, awards, orders curtailment and continuation packets, adjustments of pay, change of marital status/dependents command sponsorship packets and permanent change of duty station (PCS) documents.
- Processed over 500 accountability reports ensuring 100% soldiers' administrative readiness.
- Compiled and analyzed data of all personnel (150 individuals).
- Performed a full range of standard clerical assignments and resolved recurring problems.
- Identified trends, patterns, and interrelationships among data and information.
- Collaborated with the Human Resources team and the Mission Support Team on matters relating to personnel, priorities, and deadlines.
Front Office Assistant
Four Seasons Hotel
03.2019 - 03.2020
- Provided impeccable customer service by greeting and interacting with clients.
- Built trust and rapport and therefore positively impacted the hotel's reputation.
- Followed established procedures to protect sensitive and confidential information from unauthorized release.
- Supported two additional departments while maintaining the utmost efficiency at the Front Office.
- Generated over 20000 professional invoices which led to increased company revenue by 20%.
- Successfully managed a high-volume reception area, handling an average of 200 calls and 100 visitors daily, while maintaining a professional and welcoming atmosphere.
- Implemented a streamlined call handling system, reducing wait times by 50% and improving customer satisfaction ratings.
- Proactively assisted with administrative tasks such as scheduling appointments, coordinating meetings, and managing incoming and outgoing mail.
Education
Master of Science - Administration of Justice
Salve Regina University
Newport, RI12.2017
History of Arts - undefined
Lviv National Academy of Arts
06.2014
Skills
- Customer service
- Team work
- Attention to detail
- Time Management
- Confidentiality
- Microsoft Office Suite
- Project planning
- Conflict resolution tactics
- Records management
- Office management
Timeline
Corrections Officer
Department of Corrections, State of Vermont
10.2024 - Current
Administrative Manager
United States Army
04.2020 - 10.2024
Front Office Assistant
Four Seasons Hotel
03.2019 - 03.2020
History of Arts - undefined
Lviv National Academy of Arts
Master of Science - Administration of Justice
Salve Regina University
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