Maria Munguia
Sedro-Woolley
Summary
Bilingual Customer Service Representative with extensive experience in managing high-volume inbound calls and resolving complex inquiries in both English and Spanish. Proven ability to handle Spanish-language inquiries promptly, prioritize issues, and enhance customer satisfaction. Skilled in problem-solving, payment processing, and providing exceptional customer support.
Overview
10
10
years of professional experience
Work History
Bilingual Customer Service Representative
Seamar OB GYN Community Health Center
09.2004 - 05.2014
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Education
High School Diploma -
Mabton High School
Mabton, WA06-2000
Skills
- Fluent Bilingualism
- Problem-Solving
- [Language] translation
- Customer Support
- Payment Processing
- Payment Collection
- Caller Assistance
- Records Review
- Interpretation support
- Teamwork and Collaboration
- Customer Service
- Data Entry
- Problem Resolution
- Translation and Interpretation Services
- Money handling abilities
- Relationship Building
Timeline
Bilingual Customer Service Representative
Seamar OB GYN Community Health Center
09.2004 - 05.2014
High School Diploma -
Mabton High School
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