Maria Munir
Alexandria,Virginia
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Public House National Harbor
Oxon Hill, MD
10.2023 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Provided coaching and guidance to team members when necessary to improve performance.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Recommended opportunities for growth and advancement to motivate employees.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Determined budgets, production goals and rates based on company policies and requirements.
Server
Public House National Harbor
Oxon Hill, MD
10.2019 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Education
Associate of Arts - Business Administration
College of Southern Maryland
La Plata, MD05.2020
Skills
- Schedule Management
- Customer-Oriented
- Inventory Control
- Staff Development
- Staff Management
- Negotiation
- Schedule Oversight
- Training and Mentoring
- Staff Scheduling
- Safety Awareness
- Cash Handling Ability
- Strategic Planning
Certification
- CPR Certified
- ServSafe Certification
Languages
Urdu
Professional
English
Professional
Timeline
Shift Supervisor
Public House National Harbor
10.2023 - Current
Server
Public House National Harbor
10.2019 - Current
Associate of Arts - Business Administration
College of Southern Maryland
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