Summary
Overview
Work History
Education
Skills
Timeline
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MARIA MUNIZ

Frederickson

Summary

Driven Novice excelling at customer satisfaction and retention. Flexible and hardworking in deadline-driven environments.

Overview

8
8
years of professional experience

Work History

Server

Dave and Busters
10.2019 - Current
  • Operated POS terminals to input orders, split bills and calculate totals
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Upsold customers and optimized table-turns to outperform average sales.
  • Designed custom private function and banquet packages for business dinners, sales presentations
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Maintained high levels of employee engagement through open communication channels.
  • Empowered employees with professional growth opportunities, contributing to highly skilled and motivated workforce.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Evaluated data on our daily numbers, customer sales and other factors. Cut labor costs when deemed necessary.

Server

Olive Tree Mediterranean
07.2018 - 10.2020
  • Only server in entire restaurant
  • Delivered high-quality service and quick beverage service to promote customer satisfaction
  • Managed servers and bartenders on each shift
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
  • (This restaurant was a testing venue which ended up closing their site in Seattle)

Security

CMS
05.2019 - 11.2019
  • Searched individuals and baggage for devices, weapons and other prohibited items
  • Operated and maintained x-ray and metal detection devices at building checkpoints
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing
  • Oversaw premises to identify security risks to promote employee and visitor safety
  • Verified integrity and accuracy of photo ID's and tickets
  • Worked at multiple concert venues, Oregon Ducks football Stadium as well as Bars

Server

Henry's Tavern
10.2018 - 10.2019
  • Calculated charges, issued table checks and collected payments from customers
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships
  • Served multiple parties excellently
  • Multi-tasked to help associates while maintaining my own tables and tasks
  • High-demand restaurant (Next to T-Mobile Park and Sea Hawk Stadium)

Server, Food Runner, Host

Blu Nami
06.2017 - 07.2018
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
  • Superior salesmanship skills
  • Delivered exceptional and fast service
  • Accurately recorded orders and partnered with associates to serve food and beverages that exceeded guests expectations
  • Skillfully anticipated and addressed guests needs
  • Effectively communicated with kitchen staff concerning allergies and dietary needs
  • Communicated with kitchen staff about cook times to foster customer satisfaction
  • Collected empty plates and glasses to minimize bussing requirements between customers

Sales Associate

Bath & Body Works
10.2017 - 01.2018
  • Retained product, service and company policy knowledge to serve as resource for both associates and customers
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
  • Negotiated and closed deals with minimal oversight
  • Reset store displays for special events and seasonal merchandise changes

Guest Services Staff Member

TopGolf
01.2017 - 08.2017
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
  • Greeted guests entering the facility to ascertain what each customer wanted or needed
  • Politely assisted guests in person and via telephone
  • Recommended, selected and helped locate and obtain product based on guests requests

Education

Associate of Science - Nursing

Tacoma Community College
Tacoma, WA

Skills

  • Beverage and Food Service
  • High-volume dining
  • Experienced in Product Sales Strategies
  • Excellent communication skills
  • Proficient in Spanish
  • Quick learner

Timeline

Server

Dave and Busters
10.2019 - Current

Security

CMS
05.2019 - 11.2019

Server

Henry's Tavern
10.2018 - 10.2019

Server

Olive Tree Mediterranean
07.2018 - 10.2020

Sales Associate

Bath & Body Works
10.2017 - 01.2018

Server, Food Runner, Host

Blu Nami
06.2017 - 07.2018

Guest Services Staff Member

TopGolf
01.2017 - 08.2017

Associate of Science - Nursing

Tacoma Community College

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MARIA MUNIZ