MARIA MUNIZ
Frederickson
Summary
Driven Novice excelling at customer satisfaction and retention. Flexible and hardworking in deadline-driven environments.
Overview
8
8
years of professional experience
Work History
Server
Dave and Busters
2019.10 - Current
- Operated POS terminals to input orders, split bills and calculate totals
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Upsold customers and optimized table-turns to outperform average sales.
- Designed custom private function and banquet packages for business dinners, sales presentations
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintained high levels of employee engagement through open communication channels.
- Empowered employees with professional growth opportunities, contributing to highly skilled and motivated workforce.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Evaluated data on our daily numbers, customer sales and other factors. Cut labor costs when deemed necessary.
Server
Olive Tree Mediterranean
2018.07 - 2020.10
- Only server in entire restaurant
- Delivered high-quality service and quick beverage service to promote customer satisfaction
- Managed servers and bartenders on each shift
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
- (This restaurant was a testing venue which ended up closing their site in Seattle)
Security
CMS
2019.05 - 2019.11
- Searched individuals and baggage for devices, weapons and other prohibited items
- Operated and maintained x-ray and metal detection devices at building checkpoints
- Enforced security regulations and escorted non-compliant individuals to private areas for processing
- Oversaw premises to identify security risks to promote employee and visitor safety
- Verified integrity and accuracy of photo ID's and tickets
- Worked at multiple concert venues, Oregon Ducks football Stadium as well as Bars
Server
Henry's Tavern
2018.10 - 2019.10
- Calculated charges, issued table checks and collected payments from customers
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships
- Served multiple parties excellently
- Multi-tasked to help associates while maintaining my own tables and tasks
- High-demand restaurant (Next to T-Mobile Park and Sea Hawk Stadium)
Server, Food Runner, Host
Blu Nami
2017.06 - 2018.07
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Superior salesmanship skills
- Delivered exceptional and fast service
- Accurately recorded orders and partnered with associates to serve food and beverages that exceeded guests expectations
- Skillfully anticipated and addressed guests needs
- Effectively communicated with kitchen staff concerning allergies and dietary needs
- Communicated with kitchen staff about cook times to foster customer satisfaction
- Collected empty plates and glasses to minimize bussing requirements between customers
Sales Associate
Bath & Body Works
2017.10 - 2018.01
- Retained product, service and company policy knowledge to serve as resource for both associates and customers
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Negotiated and closed deals with minimal oversight
- Reset store displays for special events and seasonal merchandise changes
Guest Services Staff Member
TopGolf
2017.01 - 2017.08
- Arranged special accommodations for guests to maintain optimal satisfaction
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Greeted guests entering the facility to ascertain what each customer wanted or needed
- Politely assisted guests in person and via telephone
- Recommended, selected and helped locate and obtain product based on guests requests
Education
Associate of Science - Nursing
Tacoma Community College
Tacoma, WASkills
- Beverage and Food Service
- High-volume dining
- Experienced in Product Sales Strategies
- Excellent communication skills
- Proficient in Spanish
- Quick learner
Timeline
Server
Dave and Busters
2019.10 - Current
Security
CMS
2019.05 - 2019.11
Server
Henry's Tavern
2018.10 - 2019.10
Server
Olive Tree Mediterranean
2018.07 - 2020.10
Sales Associate
Bath & Body Works
2017.10 - 2018.01
Server, Food Runner, Host
Blu Nami
2017.06 - 2018.07
Guest Services Staff Member
TopGolf
2017.01 - 2017.08
Associate of Science - Nursing
Tacoma Community College