Maria Muniz
NY
Summary
Medical Administrative Professional with 6+ years of experience supporting high-volume outpatient and primary care practices. Skilled in patient intake, insurance verification, referrals, scheduling, EMR systems (Epic, Centricity, OmniMD), and provider coordination. Known for strong communication, accuracy, and patient-centered service in fast-paced clinical environments.
Overview
8
8
years of professional experience
Work History
Call Center Representative
IMA Group
03.2025 - Current
- Manage high volume inbound and outbound calls (80-100 calls daily) in a fast paced healthcare call center environment
- Schedule medical and behavioral health evaluations for disabled claimants
- Communicate clearly with vulnerable populations using trauma-informed and patient centered approaches.
- Provide bilingual support in English and Spanish, improving access to care and appointment compliance.
- Maintain confidentiality and compliance with HIPAA and organization policies.
- Remote healthcare call center environment.
Practice Associate ll
Colombia Primary Care
New York
08.2022 - 10.2023
- Managed patient intake and maintained accurate electronic medical records using Epic
- Scheduled, rescheduled, and canceled appointments for primary care and specialty services
- Verified insurance coverage, scanned documentation, and collected copayments
- Coordinated insurance referrals and prior authorizations for specialty care
- Served as a liaison between patients, providers, nursing staff, and medical assistants
- Processed medication refill requests in coordination with providers
- Delivered patient-centered service while maintaining HIPAA compliance
- Primary care services in New York, NY.
Practice Associate l
NYU Cobble Hill Ambulatory Care
Brooklyn
02.2018 - 04.2022
- Verified insurance eligibility and ensured accurate billing information prior to visits
- Registered patients and updated demographic and insurance information in EMR systems
- Scheduled and confirmed appointments, including next-day confirmations
- Obtained insurance authorizations for outpatient referrals and specialty visits
- Collected copayments in accordance with insurance guidelines
- Coordinated medication refill requests and provider communications
- Answered and triaged calls for the department, directing patients to appropriate staff
- Ambulatory care services in Brooklyn, NY.
Education
Borough of Manhattan Community College
New York, NYSUNY Delhi
Delhi, NYSkills
- Prior Authorizations & Referrals
- EMR/EHR Systems: Epic
- EMR/EHR Systems: Centricity
- EMR/EHR Systems: OmniMD
- EMR/EHR Systems: WATTS
- Bilingual: English & Spanish
- Phone Triage & Patient Communication
- Insurance Verification & Eligibility
- Appointment Scheduling & Coordination
- Multitasking in High-Volume Clinics
- Medication Refill Coordination
Timeline
Call Center Representative
IMA Group
03.2025 - Current
Practice Associate ll
Colombia Primary Care
08.2022 - 10.2023
Practice Associate l
NYU Cobble Hill Ambulatory Care
02.2018 - 04.2022
Borough of Manhattan Community College
SUNY Delhi