Summary
Overview
Work History
Timeline
AccountManager

MARIA MUNOZ

Piscataway Township,NJ

Summary

Dedicated Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

14
14
years of professional experience

Work History

Store Manager

Sunglass Hut
Short Hills, NJ
07.2018 - Current
  • Managed and operated 1.35 mil store with 12-15 employees by executing sales quota, visual presentation and training and development
  • Achieved 300K growth in comp by developing store strategic plan to achieve financial results
  • Managed to leverage KPI's in Omni at 30% of business
  • Promoted to Omni champion of region and helped other stores increase omni sales.
  • Continually managed to have above 10% conversion lift from previous year
  • Minimized shrink and consistently stayed under .30%
  • Utilized The Sunglass Hut Experience tools to consistently deliver sales plan and company objectives
  • Drove sales by continually identifying opportunities to achieve both personal and store goals
  • Created an emotional connection within store team that translates into sales and ensures every Associate consistently delivers The Sunglass Hut Experience
  • Networked, recruited, hired to staffing needs, and trained using onboarding tools provided as part of The Sunglass Hut Experience

Store Manager

Aerie
Edison, NJ
06.2017 - 07.2018
  • Managed and operated $1.7 mil store with 25-30 employees by executing sales quota, visual presentation and training development.
  • Achieved $800k growth above comp.
  • Maintained above 30% conversion through out the entire year.
  • Built and supported strong relationships with associates, peers and supervisor to build a high performing store team.
  • Recruited hires and developed high performing management and associate team.
  • Maintained company brand standards of neat, clean and organized sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customers.
  • Managed all visual directives, mapping and floor set are properly planned, scheduled and executed seamlessly within allotted time-frame.
  • Lead and participated in productive weekly leadership meetings that align with and drive business strategy.
  • Analyzed reports and daily sales trends to make real-time strategic business decisions to drive results.

Store Manager

Bebe
Freehold, NJ
07.2014 - 05.2017
  • Managed and operated $1.5 mil store with 20 employees by executing sales quota, visual presentation and training development.
  • Maintained store results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Achieved financial objectives by preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Completed store operational requirements by scheduling and assigning employees.
  • Achieved .32% loss prevention rate for most recent fiscal year.
  • Determined marketing strategy changes by reviewing operating and financial statements and departmental sales records.
  • Maintained above 95% sign-up rate per transaction for loyalty program.
  • Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Recruited, interviewed, hired, trained and developed store team.
  • Inspire and motivate others to ensure company goals are achieved through exceptional client service.

Co-Manager

Bebe
Short Hills, NJ
05.2008 - 07.2014
  • Promoted from Sales Manager to Co-Manager within 1 year.
  • Accountable for personal productivity and store sales to ensure company goals are achieved.
  • Monitored and ensured exceptional client service and client satisfaction through enforcement of clientele program.
  • Assisted store manager prepare and submit personnel/store schedules weekly, based on store trend, projection and payroll budget guidelines for district manager approval.
  • Executed all store manager responsibilities in absence of store manager.
  • Implemented and ensure follow- through of visual presentation standards.
  • Managed merchandise back stock and replenishment using back room standard guidelines.
  • Provided weekly feedback to store manager regarding merchandise, stock levels, recommended markdowns and consolidations.
  • Ensured loss prevention awareness and shrink control.

Timeline

Store Manager

Sunglass Hut
07.2018 - Current

Store Manager

Aerie
06.2017 - 07.2018

Store Manager

Bebe
07.2014 - 05.2017

Co-Manager

Bebe
05.2008 - 07.2014

Similar Profiles

CREATE PROFILE
MARIA MUNOZ