Maria Munoz
Mount Pleasant
Summary
Experienced retail professional with a background at Walmart and Lowe’s Home Improvement. Skilled in organization, cash handling, and customer service. Known for keeping shelves stocked, helping customers, and creating a friendly shopping experience that boosts sales and loyalty.
Overview
9
9
years of professional experience
Work History
Shelf Stocker
Walmart
10.2024 - Current
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
- Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Demonstrated adaptability by switching between various departments as needed, ensuring all areas remained fully stocked.
- Improved overall store appearance by regularly facing products on shelves for easy identification.
Customer Service Cashier
Lowes Home Improvment
09.2016 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Contributed to achievement of sales targets through suggestive selling techniques.
Education
High School Diploma -
Mount Pleasant High School
Mount Pleasant, TX06-2009
Skills
- Pricing and shelf labeling
- Heavy lifting
- Efficient organization
- Stock organization
- Shelf maintenance
- Stock rotation
- Customer service
- Cash handling
- Payment processing
- Refund handling
Languages
Spanish
Full Professional
Timeline
Shelf Stocker
Walmart
10.2024 - Current
Customer Service Cashier
Lowes Home Improvment
09.2016 - 04.2024
High School Diploma -
Mount Pleasant High School
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