Maria Muñoz

• Increased client satisfaction by providing personalized financial advice and building strong relationships.
• Collaborated with team members to achieve sales targets and improve overall branch performance.
• Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
• Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
• Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
• Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
• Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
• Delivered consistent results within compliance guidelines while meeting quarterly sales quotas.
• Contributed towards branch growth by identifying prospects within the community and nurturing relationships for new business opportunities.

• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Build doors and windows for clients wanting to makes home renovations.

Promote credit cards and line of credits to clients for store purchases.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
• Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
• Provided excellent customer service by addressing client concerns promptly and professionally.
• Developed customized cleaning plans tailored specifically to each client''s unique needs.
• Removed trash, debris and other waste materials from premises.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
• Handled equipment, chemicals, and materials properly and with caution.
• Organized and used industrial cleaning products following strict safety procedures.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Performed regular maintenance and repairs on various cleaning tools and equipment.
• Operated industrial washing machines and dishwashers to clean linens and dishware.

• Streamlined office operations by implementing efficient administrative processes and procedures.
• Enhanced communication between departments with timely and accurate preparation of reports and documents.
• Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
• Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
• Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
• Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Assisted management with special projects to complete all tasks by deadlines.
• Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
• Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.