Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Murillo

Fairfield,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Multi-Store Manager

Claire's Boutique
04.2016 - Current
  • Increased overall store performance by implementing effective sales strategies and staff training programs.
  • Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
  • Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
  • Enhanced customer satisfaction by monitoring service quality and implementing necessary improvements.
  • Implemented loss prevention measures for minimized shrinkage and increased profitability.
  • Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
  • Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.

Store Manager

Stride Rite
01.2006 - 04.2016
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Education

High School Diploma -

Novato High School
Novato, CA
06.2005

Skills

  • Product Knowledge
  • Decision Making
  • Customer Service
  • Brand Awareness
  • Loss Prevention
  • Sales Forecasting
  • Employee Scheduling
  • Staff Training
  • Recruitment and Hiring
  • Goal Setting
  • Payroll Administration and Timekeeping

Languages

Spanish
Native or Bilingual

Timeline

Multi-Store Manager

Claire's Boutique
04.2016 - Current

Store Manager

Stride Rite
01.2006 - 04.2016

High School Diploma -

Novato High School

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Maria Murillo