Maria Muro
Aurora,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Claims Adjuster
American Auto Guardian
12.2023 - Current
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Examined photographs and surveillance and any other documents relating to claims.
- Maintained high levels of customer trust by ensuring all claims were processed within promised timeframes.
- Researched claims and incident information to deliver solutions and resolve problems.
Customer Service Representative
American Auto Guardian Inc
10.2021 - 12.2023
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
Database Marketing Analyst
Barco Products
07.2018 - 08.2021
- Generated reports to support development and implementation of marketing plans.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Utilized specialized software to capture and process data.
- Assisted in resolving operational, production and offer issues related to database marketing.
Data Entry Clerk
Barco Products
07.2015 - 07.2018
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Developed and maintained databases to store customer information.
- Checked for accuracy by verifying data and records.
- Created spreadsheets for more efficient recordkeeping.
Education
High School Diploma -
East Aurora High School
Aurora, IL05.2010
Skills
- Active Listening
- Customer Service
- System Implementation
- Managing Multiple Tasks
- Documentation
- Order Entry
- Work Assignments
- Paperwork Processing
Languages
Spanish
Full Professional
Timeline
Claims Adjuster
American Auto Guardian
12.2023 - Current
Customer Service Representative
American Auto Guardian Inc
10.2021 - 12.2023
Database Marketing Analyst
Barco Products
07.2018 - 08.2021
Data Entry Clerk
Barco Products
07.2015 - 07.2018
High School Diploma -
East Aurora High School
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