Maria Murphy
Sacramento,CA
Summary
Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 6 years of progressive training experience and take on challenging new role at [Company].
Overview
16
16
years of professional experience
1
1
Certification
Work History
PROGRAM MANAGER
California Communications Access Foundation
2018.10 - 2024.06
- Created a comprehensive consumer training program that generated 53% of new customers and managed the team that contributed 43% of that total
- Conducted program evaluations, identifying areas for improvement to achieve over 98% customer satisfaction.
- Ensured program success through meticulous planning, including developing standardized training materials, policies and procedures, quality assurance standards and coordinating outreach strategies
- Coached and developed a cross functional team who provided training, outreach and field support to consumers.
OPERATIONS SUPERVISOR
California Communications Access Foundation
2010.08 - 2018.10
- 3Managed cross-functional teams in person and remotely.
- Coached and mentored team members, providing comprehensive performance management and fostering career growth
- Analyzed and reviewed monthly performance reports to uphold high standards of productivity and quality
- Developed and implemented streamlined procedures and processes, enhancing team consistency and productivity
- Led systems projects focused on improving communication and accountability, optimizing team performance
- Delivered both remote and in-person training sessions, ensuring detailed and accurate reporting to maintain operational excellence
OPERATIONS SUPERVISOR
Coventry Health Care
2008.02 - 2010.08
- Maximized operational excellence and increased optimal performance by ensuring the achievement of productivity targets through ongoing coaching and cross-training opportunities that supported organizational goals and staffing needs
- Developed a high-performance culture while supervising a strong and committed team of 8 Business Analysts
- Motivated employees with individual goals, evaluated employee performance, and managed performance improvement issues
- Increased efficiency goals by executing continuous process improvements and workflow solutions for business areas
- Managed projects to improve the quality of organizations approval process of system coding changes for billing.
Education
Bachelor of Science - Business Management
University of Phoenix
Sacramento, CASkills
- Program Management
- Quality Assurance
- Project Management
- Cross-Functional Leadership
- Relationship Management
- Coaching and developing staff
- Conflict Management
- Process improvement
- Scheduling and Planning
- Strategic Planning
- Strong Knowledge of Adult Learning Theory
- Training Curriculum Development
- Process Improvement
- Policies and Procedures
- Training and Development
- New hire on-boarding training
Certification
- Project Management Professional (PMP) - Project Management Institute.
Timeline
PROGRAM MANAGER
California Communications Access Foundation
2018.10 - 2024.06
OPERATIONS SUPERVISOR
California Communications Access Foundation
2010.08 - 2018.10
OPERATIONS SUPERVISOR
Coventry Health Care
2008.02 - 2010.08
Bachelor of Science - Business Management
University of Phoenix
- Project Management Professional (PMP) - Project Management Institute.
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