Maria Veronica Najera Navarro
Seattle
Summary
Committed professional with exceptional customer service expertise, skilled in addressing inquiries and resolving complaints to elevate guest satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Best Western Hotel
Bellevue
11.2025 - Current
- Greeted guests warmly and provided check-in assistance.
- Managed phone inquiries and directed calls to appropriate departments.
- Handled guest complaints with professionalism and empathy.
- Processed reservations using hotel management software efficiently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Completed basic bookkeeping and document filing.
Shift Leader
Wingstop
Seattle
09.2023 - Current
- Supervised team members during peak hours to ensure efficient service delivery.
- Managed inventory levels through regular stock assessments.
- Trained new employees on operational procedures and customer service standards.
- Implemented food safety practices for compliance with health regulations.
- Resolved customer complaints promptly to foster loyalty and satisfaction.
- Monitored kitchen operations to maintain quality and consistency in food preparation.
- Inspected food preparation areas, ensuring adherence to sanitation standards.
- Delegated tasks to employees while overseeing productivity and service levels.
Front Desk Receptionist
Best Western Hotel
Bellevue
07.2024 - 09.2024
- Greeted guests warmly and facilitated check-in process efficiently.
- Managed phone inquiries, directing calls to relevant departments promptly.
- Handled guest complaints with professionalism and empathy to ensure satisfaction.
- Maintained cleanliness and organization of front desk area for optimal service.
Babysitter
Personal Employer
Seattle
05.2023 - 07.2023
- Supervised children during playtime and structured activities to promote engagement.
- Implemented daily routines that fostered discipline and consistency.
- Engaged children in educational games to enhance learning outcomes.
- Managed conflicts between children to ensure positive interactions.
- Monitored children's safety and well-being to prevent accidents and falls.
- Assisted with meals, snacks, and bedtime routines for smooth transitions.
- Maintained a clean environment by tidying toys and books regularly.
- Cared for children of various ages, assisting with feeding, dressing, and daily tasks.
Education
High School Diploma -
Nathan Hale High School
Seattle, WA06-2025
Associate of Science - Mechanical Engineering
Seattle Central College
Seattle, WAAssociate of Arts - Language And Literature
Universidad Del Valle De Mexico
Chihuahua, MexicoSkills
- Customer service
- Team leadership
- Effective communication
- Conflict resolution
- Project management
- Technical writing
- Equipment maintenance
- Welding techniques
- Welding inspection
- Joint preparation
- Cutting processes
- Welding safety
Languages
English
Professional
Spanish
Full Professional
Affiliations
Donations drive (2025)
References
References available upon request.
Timeline
Front Desk Receptionist
Best Western Hotel
11.2025 - Current
Front Desk Receptionist
Best Western Hotel
07.2024 - 09.2024
Shift Leader
Wingstop
09.2023 - Current
Babysitter
Personal Employer
05.2023 - 07.2023
High School Diploma -
Nathan Hale High School
Associate of Science - Mechanical Engineering
Seattle Central College
Associate of Arts - Language And Literature
Universidad Del Valle De Mexico