MARIA NANKABIRWA
Billerica,MA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
GREEN VALLEY INC
2024.01 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Making sure clients reach on time for their appointments.
- Improved resolution time with effective problem-solving for customer complaints.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
BACHELOR'S DEGREE IN INTERNATIONAL BUSINESS - BUSINESS ADMINISTRATION
MAKERERE UNIVERSITY BUSINESS SCHOOL
UGANDA06.2015
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Problem Resolution
Computer Proficiency
Product Knowledge
Call Center Operations
ADVENTURE
I love travelling to new places for adventure. I love sights,sounds and beautiful places respectively.
Timeline
Customer Service Representative
GREEN VALLEY INC
2024.01 - Current
BACHELOR'S DEGREE IN INTERNATIONAL BUSINESS - BUSINESS ADMINISTRATION
MAKERERE UNIVERSITY BUSINESS SCHOOL
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