Maria Narain
New York,NY
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience, multitasking and time management abilities.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Rite Aid
New York, NY
09.2022 - Current
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Completed opening and closing duties to facilitate business operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Head Cashier
Home Depot
New York, NY
06.2019 - 02.2022
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Verified employee timecards for accuracy and completeness prior to submitting payroll information.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2019
Skills
- Training and mentoring
- Inventory Management
- Cash handling ability
- Staff Scheduling
- Schedule Management
Timeline
Shift Supervisor
Rite Aid
09.2022 - Current
Head Cashier
Home Depot
06.2019 - 02.2022
High School Diploma -
Penn Foster Career School