Maria Nava
Orlando,United States
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Fortuna Bakery Cafe
Orlando , Florida
10.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments and direction.
Store Manager
Fortuna Bakery Cafe
Orlando, Florida
11.2022 - 10.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Purchase Manager
Fortuna Bakery Cafe
Orlando , Florida
01.2022 - 10.2022
- Maintained accurate records of all purchase orders, invoices and contracts.
- Monitored stock levels and identified purchasing needs.
- Conducted supplier evaluation to ensure best quality products at competitive prices.
- Negotiated with suppliers to obtain the best possible pricing, payment terms and delivery times.
- Organized regular meetings with suppliers to discuss performance issues and resolve any disputes promptly.
Customer Service
Fortuna Bakery Cafe
Orlando , Floria
05.2019 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prepared hot and cold coffee drinks according to customer specifications.
- Operated cash register to process payments from customers.
- Assisted in preparing food items such as sandwiches and pastries for customers.
Education
Bachelor of Arts - Business Management
Valencia College
Orlando, FL07-2025
Skills
- Service Quality Improvement
- Business Development
- Staff Supervision
- Customer Relationship Management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Manager Certificate
- Coffee Barista Certificate
Timeline
General Manager
Fortuna Bakery Cafe
10.2023 - Current
Store Manager
Fortuna Bakery Cafe
11.2022 - 10.2023
Purchase Manager
Fortuna Bakery Cafe
01.2022 - 10.2022
Customer Service
Fortuna Bakery Cafe
05.2019 - 10.2022
Bachelor of Arts - Business Management
Valencia College
- Manager Certificate
- Coffee Barista Certificate
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