Maria Navarrete
San Diego,CA
Summary
Proven leader with a track record of enhancing guest satisfaction at Bahia Resort Hotel by innovating recreational programs and improving service delivery. Skilled in activity coordination and customer service, adept at multitasking and fostering teamwork. Demonstrated ability to boost engagement and safety, ensuring memorable guest experiences.
Overview
9
9
years of professional experience
Work History
Recreational Attendant
Bahia Resort Hotel
05.2024 - Current
- Gathered feedback from guests through surveys or direct interaction to continuously improve service offerings based on customer preferences.
- Coordinated group events and activities effectively to maximize guest engagement and enjoyment.
- Trained new staff members on company policies, procedures, and expectations, ensuring consistency in service delivery across the team.
- Communicated regularly with management regarding issues or concerns related to maintenance or staffing needs within the facility.
- Provided detailed information on available activities being held so guests would be fully informed.
- Enhanced guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Managed inventory of recreational equipment, ensuring proper maintenance and timely replacement when necessary.
- Encouraged rules and regulations of recreation facility to promote safety and welfare of guests and members.
- Collaborated with coworkers to develop innovative programming ideas, leading to an improved recreational experience for attendees.
- Enforced facility rules consistently while maintaining friendly interactions with all patrons during their visit.
Flooring Sales Specialist
The Home Depot Inc
02.2019 - 07.2020
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Discussed pricing, additional charges, and payment plans during sales process.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers with selecting appropriate floor types and styles.
- Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
- Organized product displays for better visibility and accessibility, improving the overall shopping experience for customers.
- Established a systematic follow-up process with potential clients who expressed interest but did not immediately purchase, resulting in increased conversion rates over time.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Scheduled customers for measurements to be taken in their home for new flooring or blinds
Sales Associate
PGC-PCI
08.2016 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Medical Assistant
La Maestra
12.2015 - 03.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Education
No Degree -
San Diego City College
San Diego, CACertificate of Completion - Medical Assisting
Concorde Career College
San Diego, CA02.2016
High School Diploma -
San Diego Early/Middle College
San Diego, CA06.2013
Skills
- Patience and Empathy
- Leadership Qualities
- Safety awareness
- Physical Fitness
- Activity Coordination
- Customer Service
- Safety Procedures
- Behavior Management
- First Aid Training
- MS Excel
- Team Training
- Strong Work Ethic
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Organizational Skills
- Excellent Communication
- Decision-Making
- Flexible Schedule
- Adaptability
- Class Instruction
- Influencing Others
- Motivating Teams
- Coaching abilities
- Friendly, Positive Attitude
- Fluent Bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Recreational Attendant
Bahia Resort Hotel
05.2024 - Current
Flooring Sales Specialist
The Home Depot Inc
02.2019 - 07.2020
Sales Associate
PGC-PCI
08.2016 - 07.2018
Medical Assistant
La Maestra
12.2015 - 03.2016
No Degree -
San Diego City College
Certificate of Completion - Medical Assisting
Concorde Career College
High School Diploma -
San Diego Early/Middle College
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