Maria Navarro
Laredo,TX
Summary
Dynamic Team Leader with a proven track record at Concentrix, excelling in performance management and training program development. Enhanced service delivery efficiency through process improvements and data analysis. Bilingual communicator adept at resolving complex issues, fostering customer loyalty, and optimizing workflows to drive team success.
Developed leadership skills in fast-paced, team-oriented environment, emphasizing strategic planning and team coordination. Demonstrates strong ability to adapt to new challenges and environments, seeking to transition these capabilities into new field. Focused on driving success through effective team collaboration and innovative problem-solving.
Overview
7
7
years of professional experience
Work History
Team Leader Manager
Concentrix
Laredo, TX
07.2023 - Current
- Supervised team performance to ensure adherence to operational standards and quality metrics.
- Developed training programs that enhanced team skills and improved service delivery efficiency.
- Implemented process improvements that streamlined workflows and reduced response times.
- Conducted regular performance evaluations to provide feedback and identify development opportunities for team members.
- Managed scheduling and resource allocation to optimize team productivity during peak hours.
- Analyzed performance data to identify trends, driving strategic adjustments in team operations.
Bilingual Customer Service Representative
Anthology
Laredo, TX
01.2024 - 11.2025
- Delivered exceptional bilingual support to enhance customer satisfaction and loyalty.
- Resolved complex inquiries by utilizing product knowledge and effective communication strategies.
- Streamlined customer service processes, improving response times and operational efficiency.
- Collaborated with cross-functional teams to address customer feedback and implement service improvements.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Telesales Representative
United Healthcare
Hybrid Tx
01.2019 - 11.2022
- Developed and maintained strong customer relationships through effective communication and follow-up strategies.
- Utilized CRM software to track customer interactions and streamline sales processes for improved efficiency.
- Delivered product knowledge training to new team members, enhancing overall team performance and service quality.
- Analyzed customer feedback to identify trends and implement improvements in sales approach and service delivery.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
Education
High School Diploma -
TOWNLAKE- GATEWAY CHARTER HIGHSCHOOL
Laredo, TXSkills
- Team performance management
- Training program development
- Process improvement
- Workflow optimization
- Performance evaluation
- Data analysis
- Bilingual communication
- Escalation management
- Remote team management
- Microsoft Dynamics 365
Timeline
Bilingual Customer Service Representative
Anthology
01.2024 - 11.2025
Team Leader Manager
Concentrix
07.2023 - Current
Telesales Representative
United Healthcare
01.2019 - 11.2022
High School Diploma -
TOWNLAKE- GATEWAY CHARTER HIGHSCHOOL