MARIA NERAASEN

RECEPTIONIST

ADVANCED IMAGING CONCEPTS

BROOKSVILLE, FL

11.2021 - 09.2024

Greeted and checked in patients, updating patient information in computer system.
Verified insurance coverage for appointments and collected co-payments as required.
Answered incoming calls, responding to inquiries from patients and other medical offices.
Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Assisted with filing of medical records and documents, maintaining accurate electronic files.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Called patients to confirm scheduled appointments and obtain additional details.
Entered insurance, demographics and health history into patient database.
Answered multi-line phone system and directed callers to requested personnel and departments.
Protected patients by observing strict HIPAA guidelines.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Took messages from patients and promptly relayed to appropriate staff.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Informed patients of financial responsibilities prior to rendering services.
Straightened up waiting room to maintain neat and organized space.
Communicated with patients with compassion while keeping medical information private.
Greeted patients, determined purpose of visit and directed to appropriate staff.
Transmitted medical records and other correspondence by mail, e-mail, or fax.