Maria Nguyen
Kent,WA
Summary
Dynamic leader with a proven track record at Popeyes® Louisiana Kitchen, excelling in customer engagement and team development. Expert in enhancing customer satisfaction and retention, demonstrated through effective dispute resolution and relationship building. Skilled in both customer support and managing high-performing teams, achieving significant improvements in service delivery.
Overview
5
5
years of professional experience
Work History
Pivotal Build
Customer Care
09.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Popeyes® Louisana Kitchen
11.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Caregiver
Courtyard At Mt. Tabor
07.2019 - 10.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Portland High School
Portland, ORAssociate Of Business Administration -
PCC
Portland, ORSkills
- Customer Support
- Customer Engagement
- Relationship Building
- Online chat and email
- Call center experience
- Client Engagement
- Customer Relationship Management
- Appointment Coordination
- Payment management
- Customer Retention
- Team training and development
Employee of the Month
Selected 5 times during my time as a manager
Languages
Vietnamese
Professional Working
Timeline
Pivotal Build
Customer Care
09.2024 - Current
Manager
Popeyes® Louisana Kitchen
11.2021 - Current
Caregiver
Courtyard At Mt. Tabor
07.2019 - 10.2021
Portland High School
Associate Of Business Administration -
PCC
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