Maria Nieves
Administrative Assistant/Front Office Supervisor
Lansing,MI
Summary
To obtain a full time challenging position within a developing company where my skills, experience, excellent time management and problem-solving skills will be most effectively utilized.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Esthetician/Medical Assistant
Messenger Dermatology A Division Of Compass Health
Lansing, MI
08.2021 - Current
- Educated patients on treatment options.
- Handled busy schedules and stayed on top of key deadlines.
- Explained benefits of skin care products to clients.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered and managed over 200 telephone calls daily to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Front Office Supervisor/Collections Specialist
Messenger Dermatology a Division of Compass Health
Lansing, Mi
06.2012 - 08.2021
- Messenger Dermatology a Division of Compass Health (1515 Lake Lansing, MI )
- Collect insurance payments
- Coordinate time off request for (11)Doctors/(11)receptionist/medical records
- Create Doctor's Schedules/templates
- Float: Medical Assistant/Medical Records/Receptionist/Billing Collections
- Multi-Line Phone/ Fax Machine/Scanner
- Patient Data Entry
- Prepare Records for Chart Review/Patients
- Prior Authorizations
- Problem Solving
- Schedule Appointments
- Translate for Spanish Speaking Patients
- Managed supervisor itinerary, appointments streamlined scheduling procedures.
- Hired, trained, and evaluated staff, taking corrective action for disciplinary issues.
- Maintained policy and procedure manuals and documented processes.
- Developed, reviewed and improved administrative systems, policies and procedures,.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Maintained accurate records of customer accounts, payments and payment plans.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime
- Developed procedures to establish accurate and organized check-in and check-out processes
Medical Assistant Receptionist
Messenger Dermatology A Division Of Compass Health
Lansing, MI
06.2007 - 01.2012
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new clients and securing paperwork completion.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multi-line telephone system and greeted patient's during office visits.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed office bookkeeping with insurance billing and patient payments.
Education
Some College (No Degree) - General Studies
Lansing Community College
Lansing, MIHigh School Diploma -
Eastern High School
Lansing, MI05.2005
Skills
- Excel
- Word
- Aseptic Techniques
- Appointment Scheduling
- Diversity Training
- Insurance Billing
- Medical Office Procedures
- Customer Relationships
- Administrative Support
- Employee Training
- Medical Recordkeeping
- HIPAA Guidelines
- Marketing and Promotions
- Time Management
Languages
Certification
- Certified Medical Assistnat
Languages
Spanish
Native or Bilingual
Timeline
Medical Esthetician/Medical Assistant
Messenger Dermatology A Division Of Compass Health
08.2021 - Current
Front Office Supervisor/Collections Specialist
Messenger Dermatology a Division of Compass Health
06.2012 - 08.2021
Medical Assistant Receptionist
Messenger Dermatology A Division Of Compass Health
06.2007 - 01.2012
Some College (No Degree) - General Studies
Lansing Community College
High School Diploma -
Eastern High School