Summary
Overview
Work History
Education
Skills
Languages
Certification
Languages
Timeline
Generic

Maria Nieves

Administrative Assistant/Front Office Supervisor
Lansing,MI

Summary

To obtain a full time challenging position within a developing company where my skills, experience, excellent time management and problem-solving skills will be most effectively utilized.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Medical Esthetician/Medical Assistant

Messenger Dermatology A Division Of Compass Health
08.2021 - Current
  • Educated patients on treatment options.
  • Handled busy schedules and stayed on top of key deadlines.
  • Explained benefits of skin care products to clients.
  • Analyzed skin condition and made appropriate product recommendations.
  • Sterilized equipment for patient treatments.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered and managed over 200 telephone calls daily to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Front Office Supervisor/Collections Specialist

Messenger Dermatology a Division of Compass Health
06.2012 - 08.2021
  • Messenger Dermatology a Division of Compass Health (1515 Lake Lansing, MI )
  • Collect insurance payments
  • Coordinate time off request for (11)Doctors/(11)receptionist/medical records
  • Create Doctor's Schedules/templates
  • Float: Medical Assistant/Medical Records/Receptionist/Billing Collections
  • Multi-Line Phone/ Fax Machine/Scanner
  • Patient Data Entry
  • Prepare Records for Chart Review/Patients
  • Prior Authorizations
  • Problem Solving
  • Schedule Appointments
  • Translate for Spanish Speaking Patients
  • Managed supervisor itinerary, appointments streamlined scheduling procedures.
  • Hired, trained, and evaluated staff, taking corrective action for disciplinary issues.
  • Maintained policy and procedure manuals and documented processes.
  • Developed, reviewed and improved administrative systems, policies and procedures,.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime
  • Developed procedures to establish accurate and organized check-in and check-out processes

Medical Assistant Receptionist

Messenger Dermatology A Division Of Compass Health
06.2007 - 01.2012
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multi-line telephone system and greeted patient's during office visits.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed office bookkeeping with insurance billing and patient payments.

Education

Some College (No Degree) - General Studies

Lansing Community College
Lansing, MI

High School Diploma -

Eastern High School
Lansing, MI
05.2005

Skills

  • Excel
  • Word
  • Aseptic Techniques
  • Appointment Scheduling
  • Diversity Training
  • Insurance Billing
  • Medical Office Procedures
  • Customer Relationships
  • Administrative Support
  • Employee Training
  • Medical Recordkeeping
  • HIPAA Guidelines
  • Marketing and Promotions
  • Time Management

Languages

  • English
  • Spanish

    • Certification

    • Certified Medical Assistnat

    Languages

    Spanish
    Native or Bilingual

    Timeline

    Medical Esthetician/Medical Assistant

    Messenger Dermatology A Division Of Compass Health
    08.2021 - Current

    Front Office Supervisor/Collections Specialist

    Messenger Dermatology a Division of Compass Health
    06.2012 - 08.2021

    Medical Assistant Receptionist

    Messenger Dermatology A Division Of Compass Health
    06.2007 - 01.2012

    Some College (No Degree) - General Studies

    Lansing Community College

    High School Diploma -

    Eastern High School

    Similar Profiles

    CREATE PROFILE
    Maria NievesAdministrative Assistant/Front Office Supervisor