Summary
Overview
Work History
Education
Skills
Timeline
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Maria-Nina Brozo

Daly City,CA

Summary

Dynamic and dedicated professional with a proven track record at Walgreens, excelling in customer service and team leadership. Skilled in multitasking and cash register operation, I consistently enhanced customer satisfaction and streamlined operations. Known for a positive attitude and strong communication skills, I thrive in fast-paced environments while maintaining high standards of cleanliness and safety.

Overview

25
25
years of professional experience

Work History

Food Service Worker

Paradies Lagardere
08.2025 - Current
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Improved dining experience by maintaining clean and organized eating area.
  • Maintained accurate records of food temperatures to ensure safety standards were met.
  • Cleaned and organized kitchen, dining and service areas.
  • Monitored food quality and freshness throughout day.
  • Processed customer payments and balanced cash drawers.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.

Wheelchair Attendant

Primeflight
02.2025 - 05.2025
  • Located and read airport monitors to determine arrival and departure information.
  • Ensured passenger safety by conducting thorough equipment checks prior to each use.
  • Ensured clear communication with team members regarding schedule changes or other relevant information affecting daily tasks as a Wheelchair Attendant.
  • Assisted in maintaining airport cleanliness by promptly returning wheelchairs to designated storage areas after use.
  • Handled challenging situations involving dissatisfied or anxious passengers calmly and professionally.
  • Promoted a positive travel experience for all passengers, addressing individual needs and concerns with empathy and professionalism.
  • Demonstrated expertise in utilizing proper body mechanics when transferring passengers between wheelchairs, seats, and other mobility devices, ensuring both comfort and safety.
  • Enhanced airport accessibility by efficiently navigating passengers with mobility limitations to their respective gates.
  • Supported airport operations by responding quickly and adeptly to changing passenger needs and requests for wheelchair assistance.
  • Improved passenger experience by providing timely and attentive wheelchair assistance.
  • Helped reduce missed flights through prompt arrival at assigned gate locations to assist waiting passengers.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
  • Answered questions regarding flight schedules, travel routes and arrival times.

Shift Lead

Walgreens
04.2004 - 02.2025
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.

Housekeeper

Vasona
01.2001 - 03.2003
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Education

High School Diploma -

Saint Francis School
Manila Philippines

Bachelor of Science - Business Administration

Philippine Women’s University
Manila Philippines
03-1988

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service
  • Cleaning and sanitation
  • Problem-solving
  • Strong communication skills
  • Positive attitude and energy
  • Team oriented
  • Fast-paced environment
  • Flexible schedule
  • Cash register operation
  • Food preparation
  • Working quickly

Timeline

Food Service Worker

Paradies Lagardere
08.2025 - Current

Wheelchair Attendant

Primeflight
02.2025 - 05.2025

Shift Lead

Walgreens
04.2004 - 02.2025

Housekeeper

Vasona
01.2001 - 03.2003

High School Diploma -

Saint Francis School

Bachelor of Science - Business Administration

Philippine Women’s University

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Maria-Nina Brozo