Maria-Nina Brozo
Daly City,CA
Summary
Dynamic and dedicated professional with a proven track record at Walgreens, excelling in customer service and team leadership. Skilled in multitasking and cash register operation, I consistently enhanced customer satisfaction and streamlined operations. Known for a positive attitude and strong communication skills, I thrive in fast-paced environments while maintaining high standards of cleanliness and safety.
Overview
25
25
years of professional experience
Work History
Food Service Worker
Paradies Lagardere
08.2025 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Improved dining experience by maintaining clean and organized eating area.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Processed customer payments and balanced cash drawers.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Wheelchair Attendant
Primeflight
San Francisco International Airport
02.2025 - 05.2025
- Located and read airport monitors to determine arrival and departure information.
- Ensured passenger safety by conducting thorough equipment checks prior to each use.
- Ensured clear communication with team members regarding schedule changes or other relevant information affecting daily tasks as a Wheelchair Attendant.
- Assisted in maintaining airport cleanliness by promptly returning wheelchairs to designated storage areas after use.
- Handled challenging situations involving dissatisfied or anxious passengers calmly and professionally.
- Promoted a positive travel experience for all passengers, addressing individual needs and concerns with empathy and professionalism.
- Demonstrated expertise in utilizing proper body mechanics when transferring passengers between wheelchairs, seats, and other mobility devices, ensuring both comfort and safety.
- Enhanced airport accessibility by efficiently navigating passengers with mobility limitations to their respective gates.
- Supported airport operations by responding quickly and adeptly to changing passenger needs and requests for wheelchair assistance.
- Improved passenger experience by providing timely and attentive wheelchair assistance.
- Helped reduce missed flights through prompt arrival at assigned gate locations to assist waiting passengers.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Answered questions regarding flight schedules, travel routes and arrival times.
Shift Lead
Walgreens
04.2004 - 02.2025
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Collaborated with management to develop strategies for improving overall store operations.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
Housekeeper
Vasona
San Francisco
01.2001 - 03.2003
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Education
High School Diploma -
Saint Francis School
Manila PhilippinesBachelor of Science - Business Administration
Philippine Women’s University
Manila Philippines03-1988
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Cleaning and sanitation
- Problem-solving
- Strong communication skills
- Positive attitude and energy
- Team oriented
- Fast-paced environment
- Flexible schedule
- Cash register operation
- Food preparation
- Working quickly
Timeline
Food Service Worker
Paradies Lagardere
08.2025 - Current
Wheelchair Attendant
Primeflight
02.2025 - 05.2025
Shift Lead
Walgreens
04.2004 - 02.2025
Housekeeper
Vasona
01.2001 - 03.2003
High School Diploma -
Saint Francis School
Bachelor of Science - Business Administration
Philippine Women’s University