Maria-Nina Rush

• Supervised ongoing daily production phases.
• Located and resolved problems with team production and performance to maintain consistent quality levels.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Kept accurate and detailed records of personnel progress and productivity.
• Cultivated professional working relationships with peers and supervisors.

• Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
• Offered competitive commercial banking solutions and retail financing options.
• Accurately processed routine financial transactions such as Deposits for customers.
• Maintained regular contact with clients to inform about transactions and performance.
• Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
• Responded to customer questions and concerns or escalated to supervisor for resolution.
• Corresponded with customers and conferred with coworkers to answer inquiries, and resolve account problems.

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
• Educated customers on use of banking website and mobile apps.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Stocked supplies for customers and personal teller station.
• Processed customer transactions promptly, minimizing wait times.
• Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
• Maintained friendly and professional customer interactions.
• Counted, verified and handled bank deposits and armored car transactions.
• Executed wire transfers, stop payments and account transfers.
• Handled various accounting transactions.
• Established rapport with new clients to increase satisfaction and loyalty.
• Conducted regular proof work and followed up on chargebacks and deposit corrections.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Assist in the provision of financial and administrative support of Tier III/Trustee Student
Organizations, staff and student leaders; respond to and assist in resolving a variety of financial
questions and issues related to Trustee Student Organization Support funding and University policies,
processes and procedures; assist with the processing of accounts payable, purchasing, payroll and
accounts receivable transactions; process daily bookkeeping transactions including those involving cash,
check, credit, credit card and ACH deposits, check payments and reimbursements; arrange travel for Tier
III/Trustee students and Tier II students funded by USG using University systems; assist in maintaining
and monitoring accurate financial records for Tier III/Trustee Organizations, including inventory and bank
accounts: assist in the preparation of financial statements and makes available timely and accurate
financial information, in both detail and summary form, including reports on request; responsible for
providing, supporting and participating in programs, services, and initiatives focusing on social justice
and the fostering of a campus community that is more diverse, equitable and inclusive to all; assist in the
collection and analysis of program evaluation/assessment data and the proposal of program/service.