Dedicated professional with experience in customer support and warehouse operations. Skilled in attention to detail and teamwork, committed to streamlining processes and improving customer satisfaction through effective issue resolution.
Overview
9
9
years of professional experience
Work History
Warehouse Packer
Mountain Country Foods Plant 3
Spanish Fork, UT
04.2024 - Current
Packaged products efficiently to meet daily production targets.
Maintained cleanliness and organization of packing workstations to enhance productivity.
Inspected products before packaging to avoid shipping defective or damaged goods to customers.
Inspected finished goods for damage and ensured compliance with specifications.
Collaborated with team members to streamline packing processes and reduce delays.
Customer Support Specialist
Sew Sweet Baby Designs
Springville, UT
04.2019 - 04.2024
Resolved customer inquiries via facebook messenger and email to ensure exceptional service experience.
Daily audits to ensure that all products were shipped out by our shipping team.
Fixed any shipping issues that happened
Checked in repair blankets and shipped out repaired blankets.
Fixed any live show or shipping mix ups by contacting customers.
Collaborated with product teams to identify recurring issues and implement effective solutions for improved customer satisfaction.
I was available to help with any department that needed help-shipping, live show assistant or admins.
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Resolved customer complaints with empathy and patience, restoring client confidence in company.
Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
Warehouse Worker
Rocky Mountain ATV
Payson, UT
09.2017 - 12.2017
Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.