Summary
Overview
Work History
Education
Skills
Timeline
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Maria Nixon

Payson,UT

Summary

Dedicated professional with experience in customer support and warehouse operations. Skilled in attention to detail and teamwork, committed to streamlining processes and improving customer satisfaction through effective issue resolution.

Overview

9
9
years of professional experience

Work History

Warehouse Packer

Mountain Country Foods Plant 3
Spanish Fork, UT
04.2024 - Current
  • Packaged products efficiently to meet daily production targets.
  • Maintained cleanliness and organization of packing workstations to enhance productivity.
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Inspected finished goods for damage and ensured compliance with specifications.
  • Collaborated with team members to streamline packing processes and reduce delays.

Customer Support Specialist

Sew Sweet Baby Designs
Springville, UT
04.2019 - 04.2024
  • Resolved customer inquiries via facebook messenger and email to ensure exceptional service experience.
  • Daily audits to ensure that all products were shipped out by our shipping team.
  • Fixed any shipping issues that happened
  • Checked in repair blankets and shipped out repaired blankets.
  • Fixed any live show or shipping mix ups by contacting customers.
  • Collaborated with product teams to identify recurring issues and implement effective solutions for improved customer satisfaction.
  • I was available to help with any department that needed help-shipping, live show assistant or admins.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Resolved customer complaints with empathy and patience, restoring client confidence in company.
  • Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.

Warehouse Worker

Rocky Mountain ATV
Payson, UT
09.2017 - 12.2017
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.

Education

High School Diploma -

Sringville High School
Springville, UT

Skills

  • Punctual and reliable
  • Attention to detail
  • Teamwork
  • Product packaging
  • Multitasking and organization
  • Verbal and written communication
  • Quick learner
  • Teamwork and collaboration
  • Customer relationships
  • Decision-making
  • Organization and categorization
  • Sales support
  • Inventory audits
  • Cash register operations
  • Exceptional time management skills
  • Critical thinking
  • Motivated team player
  • Dependable and reliable
  • Basic math
  • Issue resolution

Timeline

Warehouse Packer

Mountain Country Foods Plant 3
04.2024 - Current

Customer Support Specialist

Sew Sweet Baby Designs
04.2019 - 04.2024

Warehouse Worker

Rocky Mountain ATV
09.2017 - 12.2017

High School Diploma -

Sringville High School
Maria Nixon