Maria Nunez
Homestead,FL
Summary
Dynamic leader with a proven track record, enhancing financial efficiency and team productivity through strategic planning and complex problem-solving. Skilled in project management and staff development, consistently exceeding goals with innovative solutions. Expert in fostering customer relationships and implementing policies, driving success with enthusiasm and precision. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
31
31
years of professional experience
Work History
Team Leader Manager
Housekeeping
09.2021 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 9 housekeepers.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Provided input on hotel refurbishment projects by sharing insights on guest preferences, room functionality, and trends in the industry.
Manager
Subaways
10.2015 - 08.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Conducted comprehensive risk assessments for projects, implementing appropriate mitigation strategies to minimize potential issues.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Managed budgets effectively by employing cost-control measures without compromising quality or deliverables of projects undertaken by the team.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Accounting Manager
Citricos Ciego De Avila
09.2000 - 03.2015
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed bi-weekly payroll for company employees.
- Improved financial efficiency by streamlining accounting processes and implementing automated systems.
- Managed accounting system using Wave Accounting inventory software to enhance reporting and organizational analysis.
- Balanced cash drawer daily, demonstrating strong attention to detail and accounting abilities.
- Managed cash flow, business transactions, banking, and accounting processes.
- Handled cash transactions accurately, maintaining proper documentation for accounting purposes.
- Created and implemented effective accounting systems, best practices and policies.
- Streamlined financial processes by implementing efficient accounting systems and procedures.
- Maintained accounting controls by establishing chart of accounts and defining accounting policies and procedures.
Manager
Icem Industrial
09.1993 - 08.2000
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Created parts for machining, sheet metal fabrication and injection molding.
- Performed analysis on technical designs and prototypes in development stage.
- Created CAD models and drawings.
- Established strong relationships with suppliers, negotiating favorable terms for high-quality components at competitive prices.
- Implemented advanced simulation tools to accurately predict system behavior under various operating conditions, minimizing the need for physical prototyping iterations.
- Proactively identified potential risks in the design process and developed contingency plans to mitigate potential impacts on project timelines or budgets.
- Developed comprehensive technical specifications that clearly outlined design requirements for vendors and manufacturing partners alike.
Education
Quickbooks Certification
Cool Park Adul And Community Education Center
Miami, FL12.2016
Accounting Clerk 3
Cool Park Adul And Community Education Center
Miami, FL12.2016
Home Health Aide
La Esperanza Educational Services
Miami, FL06.2015
Master of Arts - Mechanical Engineering
Technological University of Havana (CUJAE)
Havana06.1993
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Project Management
- Cross-Functional Teamwork
- Performance Management
- Customer Relationship Management (CRM)
- Sales Techniques
- Policy Implementation
Timeline
Team Leader Manager
Housekeeping
09.2021 - Current
Manager
Subaways
10.2015 - 08.2021
Accounting Manager
Citricos Ciego De Avila
09.2000 - 03.2015
Manager
Icem Industrial
09.1993 - 08.2000
Quickbooks Certification
Cool Park Adul And Community Education Center
Accounting Clerk 3
Cool Park Adul And Community Education Center
Home Health Aide
La Esperanza Educational Services
Master of Arts - Mechanical Engineering
Technological University of Havana (CUJAE)